BOSTON, MA--(Marketwire - December 11, 2008) - In the newly released research report, "BPM and
Beyond: The Human Factor of Process Management," Aberdeen Group, a
Harte-Hanks Company (
NYSE:
HHS), found that Best-in-Class organizations
drove a weighted average 26% year over year reduction in operating costs by
leveraging process management strategies, tactics, and tools. This study
collected data from more than 230
end-user organizations and found that these companies are working to build
a culture around process management in order to achieve substantial
improvements in operational efficiency and customer service. To obtain a
complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=5464.
In a constantly fluctuating marketplace, achieving a competitive position
is closely linked to an organization's agility and their ability to respond
quickly to business opportunities. IT complexity and redundant operational
processes lead to unnecessary cost and effort, the elimination of which can
serve as a springboard to organizational growth. By gaining visibility into
the core and crucial processes that serve as the engine of a business,
companies have been able to strip out process waste and run leaner. Prior
Aberdeen research justifies the notion that BPM tools are an important
technology enabler in achieving this efficiency. As BPM technology has
advanced and started to permeate more layers of the organization, this
visibility and monitoring capability has now been passed beyond the walls
of the IT organization and into the hands of more business focused users.
This expansion of BPM has enabled a key foundation of operational
visibility for the non-power users and paved the way for a more human
focused approach to process management. With a focus on augmenting several
internal capabilities around process, organization, knowledge management,
and performance measurement,
Best-in-Class companies have been able to foster a breeding ground for BPM
use, ultimately leading to considerable performance improvements.
"Companies that have implemented BPM successfully and produced demonstrable
performance improvements are the ones that have spread its functionality
throughout several areas of the business," explains Michael Lock, Research
Analyst for Business Intelligence at Aberdeen Group.
"Best-in-Class companies in particular have shown the broadest adoption of
BPM within the organization. Regardless of the types of technologies in
use and the application of the technology, top performing companies have a
common approach to BPM. This strategy encompasses a strong foundation of
organizational capability to help measure, monitor, improve, and optimize
their business processes for use in a wider range of applications across
the company."
The report is aimed at educating the
end-user community as to how
Best-in-Class organizations are improving organizational maturity and
leveraging a suite of technology enablers to bring about marked
improvements in operational efficiency and customer service. The report
recommends clear actions for Industry Average and Laggard SMBs to achieve
these types of performance improvements and draw closer to the
Best-in-Class.
A complimentary copy of this report is made available due in part by the
following underwriters: Appian and Satyam. To obtain a complimentary copy
of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=5464.
For additional access to complimentary Information Technology Research,
please visit
http://research.aberdeen.com/index.php/-information-technology
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of
fact-based research and market intelligence that delivers demonstrable
results. Having benchmarked more than 30,000 companies in the past two
years, Aberdeen is uniquely positioned to educate users to action: driving
market awareness, creating demand, enabling sales, and delivering
meaningful
return-on-investment analysis. As the trusted advisor to the global
technology markets, corporations turn to Aberdeen™ for insights that
drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen
http://www.aberdeen.com or call (617) 723-7890, or to learn more
about Harte-Hanks, call
(800) 456-9748 or go to
http://www.harte-hanks.com.
© 2008 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com
Contact Information: Media Contact:
Michael Lock
Aberdeen Harte-Hanks
(617) 854-5365
michael.lock@aberdeen.com