SOURCE: Cyara Solutions Corp.

Lightspeed PR

September 01, 2016 13:14 ET

Cyara's Upgraded Platform Delivers an Advanced Virtual Agent and Deeper Visibility for Platform Admins

REDWOOD CITY, CA--(Marketwired - September 01, 2016) - Cyara Solutions Corp. announced today the release of its 6.4.0 platform, which deepens the ability to audit and assess the user activity on the Cyara platform, enhancing its security features for platform administrators. Cyara is the market-leading omnichannel discovery, testing and monitoring platform, which helps to accelerate the delivery of flawless customer experience at scale.

Cyara now increases the visibility for enterprise companies to view user activity on its applications for security and audit purposes. The new features include enhanced security logging and also allow administrators to track down information more easily, troubleshoot, see if users have accidentally deleted or moved information and also track login and applications use, and more.

Cyara's Virtual Agent is also enhanced with increased flexibility which makes it easier for enterprise companies to validate how calls are routed. Companies using Cyara can now classify a call and validate the call data based on a classification. This increases the flexibility of Virtual Agent and makes it significantly easier to validate call routing data for complex scenarios.

"The improvements delivered through the 6.4.0 release brings increased intelligence to Virtual Agent and enhances enterprise security and audit requirements around user logins and application usage," said Alok Kulkarni, CEO of Cyara. "Like the 6.3.0 release introduced in July of this year, these enhancements are representative of Cyara's commitment to help our customers."

"Cyara remains laser focused on making our products easy, intuitive and a pleasure to use and our customers tell us we remain ahead of their expectations," added Kulkarni.

About Cyara

As the global, market-leading provider of an omnichannel customer experience testing and monitoring platform, Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support in 2015. Cyara accelerates the delivery of flawless customer experiences for voice and digital channels at scale while reducing the risk of customer-facing defects. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world that use the Cyara Platform. For more information, please visit www.cyara.com, or connect with Cyara on LinkedIn, Twitter and Facebook.

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