SOURCE: CyberShift, Inc.

CyberShift, Inc.

March 17, 2010 12:00 ET

CyberShift Helps Insurance Companies Gain Competitive Advantages Through Automated Workforce Management

Complimentary White Paper From Global Leader Examines Sector-Specific Impact of Workforce Optimization

PARSIPPANY, NJ--(Marketwire - March 17, 2010) - CyberShift, a global provider of workforce management and expense management software and services, today announced the availability of a new, complimentary white paper designed to assist companies in the insurance industry.

CyberShift specializes in providing leading organizations across a wide range of industries with best-in-class workforce and employee spend-management solutions that help reduce costs, mitigate compliance risk, and increase productivity.

The latest white paper in a complimentary series from CyberShift focuses on the specific needs of the insurance industry. Legislative changes have resulted in heightened merger and acquisition activities in this sector, creating a dynamic environment for insurance companies that are already vying with banks and financial services firms for customers.

According to CyberShift, insurance companies can strengthen business performance through the optimization of workforce assets. By addressing the complex business operations demands of time and attendance, employee scheduling, and absence management, these businesses can:

--  Mitigate risk by meeting increasing regulatory and compliance
    requirements
--  Manage diverse, distributed and often multi-lingual workforces
--  Support the growing trend of mobile workers
--  Provide superior service for every customer experience
--  Address complicated pay, work and accrual rules
--  Eliminate payroll inaccuracies and budget overruns
--  Ensure and simplify compliance with internal policies and procedures
--  Extend new product and service offerings to attract and retain
    customers
--  Automate manual and paper intensive FMLA and other employee leave
    status filings

Art Krozser, vice president of Enterprise Services and Global Support for CyberShift, commented, "The ability to have quick and effective reactions to market changes is accomplished when organizations can act on reliable information 24/7 to optimize and streamline workforce operations, customer service demands and administrative processes. Since one of the largest investments that a company makes is in its people, proper management of the workforce is a cornerstone of success."

The CyberShift white paper also reviews the challenges of supporting a mobile workforce, which is particularly germane to the insurance industry. According to Plunkett Research(i), there are more than 2.3 million people working in this sector and many of the industry's occupations require irregular work hours conducted outside the traditional office setting. CyberShift proposes that without automated workforce management in place, insurance companies can be left guessing as to whether they're paying for unnecessary overtime or scheduling employees incorrectly.

The complimentary white paper also details the flexible delivery options that insurance companies should consider when selecting a workforce system. The popular software-as-a-service (SaaS) model and traditional on-premise license options are reviewed in the paper.

CyberShift's complimentary insurance industry white paper is available for immediate download by accessing www.cybershift.com/Insurance. For additional information about CyberShift, please contact 1.877.274.4381 or email sales@cybershift.com.

About CyberShift

CyberShift specializes in providing leading organizations with best-in-class workforce and employee spend-management solutions to reduce costs, mitigate compliance risk and increase productivity. Our solutions help organizations of all sizes address complex policies and increase the effectiveness of their workforce in delivering products or services to their customers every day. CyberShift's comprehensive product suite is unique in providing multi-national capabilities for employee scheduling, time-and-attendance, contingent labor management, absence management, expense management and solutions for the mobile workforce. CyberShift manages over 1.5 million transactions daily through our highly secure SaaS delivery model, and is also available as an On Premise license, putting the power of choice in the hands of the customer. For more information, please call (877) 274-4381 or visit www.cybershift.com.

(i) Plunkett Research, Ltd., Introduction to the Insurance Industry, 2009