SOURCE: eGain

March 27, 2008 13:07 ET

Cystelcom, Verint & eGain Communications Combine Forces at Cisco Expo 2008 in Madrid

MADRID, SPAIN--(Marketwire - March 27, 2008) - eGain Communications (OTCBB: EGAN), Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 - 2 April (Stand 7).

This initiative combines the forces of these three leading providers and is designed to help organisations increase their contact centre performance, maximize visibility and productivity of agents, improve sales and customer relationship performance and deliver significant cost savings.

Cystelcom, Verint and eGain will each bring their unique Contact Centre solutions to the visitors of Stand 7 at this Cisco event. Leveraging years of expertise and core strengths in customer service, quality-monitoring processes, productivity improvement, and contact centre analysis/evaluation, these three vendors deliver revenue-generating, cutting-edge solutions that meet the needs of large mobile operators, content providers and contact centres and enable organizations to optimize communication, improve business productivity, reduce costs and increase customer satisfaction.

This conference gathers the most important CIOs in the Spanish market and will take place in Madrid at Círculo de Bellas Artes, C/ Alcalá, 42 (Acceso por c/ Marqués de Casa Riera), 28014 Madrid, España.

For more information about the event please see: http://www.cisco.com/web/ES/expo/index.html

About eGain

eGain (OTCBB: EGAN) is a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact centre performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: London: +44 (0) 1753 464646; Dublin: +353 1 8373085; Netherlands: +31(0) 205708934; Italy: +39 2 46712239 and United States: +1 800 821 4358.

About Cystelcom Sistemas

Founded in 1993, Cystelcom Sistemas is a leading provider of intelligent communications solutions for multi-channel contact centers and 3G telephony. As an industry innovator, Cystelcom provides standalone and integrated back-office, contact center and video contact center solutions that optimize communication, increase business efficiency, reduce costs and increase customer satisfaction. Cystelcom delivers revenue-generating, cutting-edge solutions and services that meet the needs of mobile operators, content providers and contact centers. Cystelcom solutions are built on unique, open technologies and leverage strategic relationships with telecom operators, value-added technology providers and system integrators. Cystelcom is headquartered in Madrid, Spain.

About Verint Witness Actionable Solutions

Verint® Witness Actionable Solutions™ was formed as a result of the company's successful combination with workforce optimisation provider Witness Systems. Verint Witness Actionable Solutions enables organisations to capture and analyse customer interactions, improve workforce performance and optimise service processes in contact centre, branch and back-office operations. With the industry's broadest portfolio of innovative solutions for customer service analytics, workforce optimisation, quality monitoring/full-time recording, workforce management, eLearning, performance management and customer surveys, Verint Witness Actionable Solutions helps companies uncover business trends, discover the root cause of employee and customer behaviour, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.

About Verint Systems Inc.

Verint Systems Inc., headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimised enterprise and a safer world. Today, more than 10,000 organisations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

Contact Information

  • eGain EMEA media contact:

    Hilary de Rover
    eGain Communications Ltd
    Tel: +44 (0) 1753 464689
    Email: hderover@egain.com