TROY, MI--(Marketwire - Nov 14, 2012) - Dart Appraisal (www.dartappraisal.com), a leader in innovative customer solutions in the appraisal management industry, today announced a reorganization of its customer service department resulting in the creation of six new Customer Service Team Leader positions. The company has also expanded its management team by promoting Tracey Volltrauer to Vendor Manager from Vendor Coordinator, and adding Michelle Gimbutis as Associate Marketing Manager.
These appointments will help to support the fast-growing company, which increased its volume by 76% last year and is poised for more growth in 2013. The customer service group was divided into teams to better serve its customers. Customer Service Team Leader promotions include Kimberly Bowman, Kathryn Ferreri, Rachel Lasater, Thomas Moser and Kim Parisek. Team leaders will provide direction to their team on a day to day basis, provide the support needed for escalations, coach the individuals to improve performance, and be responsible for the overall performance of their team productivity.
Volltrauer was promoted from Vendor Coordinator where she helped streamline Dart Appraisal's vendor management processes. As Vendor Manager, she will concentrate on further building the company's national panel of appraisers in areas where there is a growing demand. The company has also expanded Volltrauer's vendor support team to better serve its appraisers and grow its national appraiser panel.
"Dart Appraisal prides itself on having one of the most experienced appraiser networks in the country, and Tracey's promotion will allow her to expand that network while continuing to focus on the quality our customers expect," said Michael Dresden, Vice President of Operations. "She has been an invaluable asset to the company, and I know that her knowledge and skills will only continue to grow as steps into this management position."
Gimbutis will develop and execute Dart Appraisal's marketing programs, including online, print, tradeshows and presentations.
"Bringing Michelle on board will help us get to know our customers even better, allowing us to tailor Dart Appraisal's products and services to best meet their needs," said Richard Shipley, Director of Marketing. "Our company is committed to providing customized solutions, and Michelle's marketing and client-focused experience will help us provide the best possible service to our valued customers and vendors."
Prior to joining Dart Appraisal, Gimbutis worked as Communications Senior Coordinator at the Michigan Association of Certified Public Accountants in Troy, Mich. There she was responsible for developing and managing marketing campaigns for member recruitment and retention, government relations and continuing professional education events.
Dart Appraisal (www.dartappraisal.com) is an independently-owned, nationwide Appraisal Management Company (AMC) founded in 1993. For nearly two decades, the company has built a reputation of superior customer service combined with innovative technology to deliver accurate and timely residential appraisals. Thousands of orders are tracked in real time using a proprietary order management platform designed and maintained by Dart Appraisal. With a singular focus on appraisal management, Dart Appraisal has developed a direct relationship with both appraisers and clients. The company manages a nationwide appraiser panel that requires appraisers to meet stringent quality standards to ensure local competence and reliable appraisals.