TROY, MI--(Marketwired - Mar 5, 2014) - Dart Appraisal, a leader in innovative solutions in the appraisal management industry, announced today the promotion of Luke Buikema from Operations Manager to Director of Operations.
With the focus on aligning operational strategy with client needs, Buikema's main role will be to collaborate with company leaders on the strategic development of systems and processes. He will work to integrate the operations team with various customized solutions designed to meet the specific appraisal needs of each client.
"The appraisal industry continues to evolve, and we are committed to leading the way through innovation and customer service," said Michael Dresden, executive vice president of Dart Appraisal. "Bringing Luke into a more strategic role allows us to continue to align operational strategy with customer needs. His extensive experience in employee development, procedural compliance and operations management will ensure that our clients will continue to receive the reliable and consistent customer service that has become the hallmark of Dart Appraisal."
Buikema joined Dart Appraisal as Operations Manager in March 2012 when the appraisal management company expanded its operations team as part of the company's dedication to continuous process improvement and customer service. Prior to joining Dart Appraisal, Luke held the position of General Manager of Aramark Cleanroom Services for the Midwest and Puerto Rico regions. There he was responsible for expedient problem solving, recruiting and promoting qualified staff and improving customer relations. Luke received his bachelor's degree from Loyola University Chicago.
Dart Appraisal is an independently-owned, nationwide Appraisal Management Company (AMC) founded in 1993. For nearly two decades, the company has built a reputation of superior customer service combined with innovative technology to deliver accurate and timely residential appraisals. Thousands of orders are tracked in real time using a proprietary order management platform designed and maintained by Dart Appraisal. With a singular focus on appraisal management, Dart Appraisal has developed a direct relationship with both appraisers and clients. The company manages a nationwide appraiser panel that requires appraisers to meet stringent quality standards to ensure local competence and reliable appraisals.