SOURCE: Tigerpaw Software

Tigerpaw Software

September 15, 2010 16:31 ET

Data Chambers Integrates Sales, Accounting, and Operations With Tigerpaw

Telecom, IT, and Managed Service Provider Improves Customer Contact and Business Operations

WINSTON-SALEM, NC--(Marketwire - September 15, 2010) -  DataChambers, a midmarket IT and Managed Service provider (MSP) today announced a company-wide integration through the use of Tigerpaw business building software. DataChambers has integrated sales, operations and accounting so that they can interact more efficiently and improves workflow throughout the organization. 

"Tigerpaw provides a single point of CRM integration with sales, billing and service all tied together as a one-stop shop," said EJ Schwartz, CEO of DataChambers. "We can now provide our customers with a transparent list of services they offer each month which includes number of tickets opened, calls made and how they serviced the account."

DataChambers also uses Tigerpaw as help desk to better serve their clients with edit/open self-service ticketing right from the web portal. The bottom line is that DataChambers has dramatically improved its ability to better respond to customer needs. The result is improved communications, up-selling of more products and services and fewer trips to client premises.

"DataChambers is yet another example of how automation can vastly improve customers service while decreasing workload," said James Foxall, Tigerpaw's president. "The time we are saving technology providers is wisely being used to provide additional product and services and enable them to service larger companies and more verticals."

About DataChambers
DataChambers is a full-service information technology and managed services provider specializing in electronic data storage, 24x7 managed information technology solutions, secure co-location services for mission-critical information technology infrastructure, secure tape vaulting, and offsite records storage and management. The company is SAS 70 Type II audited and meets rigorous national standards for safeguarding client systems and data. DataChambers' 140,000+-square-foot headquarters in Winston-Salem, N.C., is based on an 80-acre campus owned by the firm's majority shareholders. For more information, visit www.datachambers.com.

About Tigerpaw
Tigerpaw is the leading provider of business building software designed for technology providers. The award-winning Tigerpaw solution is the most comprehensive suite of tools available to help IT, telephony, security, audio/video, and point of sale businesses create growth. Tigerpaw enables businesses to deliver a higher level of service while achieving greater profitability by managing, automating and integrating service, CRM, inventory, sales, marketing, purchasing, workflow, and accounting. Tigerpaw ensures that sales calls are never forgotten, customer requests don't fall through the cracks, SLAs are met, and technician time is always billed. With Tigerpaw, all of your employees share customer information from a single database, through one powerful application. For over 25 years, Tigerpaw has helped more than 25,000 technology providers increase sales, provide better service, produce bids faster, order and track equipment, manage projects, and bill faster.

For more information, contact Tigerpaw at 800.704.9009; by email at info@tigerpawsoftware.com; or visit www.tigerpawsoftware.com

All trademarks are the properties of their respective owners.

Contact Information

  • Contacts:
    Michael Becce
    MRB Publc Relations (for Tigerpaw)
    732 758-1100 x104
    Email Contact

    or

    Linda Edgerton
    Linda Edgerton Communications (for Data Chambers)
    336.286.9211
    Email Contact