SOURCE: Datacert, Inc.

Datacert, Inc.

May 18, 2011 08:00 ET

Datacert Recognized for Excellence in Customer Support

TSIA and Impact Learning Systems Honor Datacert With "Certified Support Staff Excellence Center" Award

HOUSTON, TX--(Marketwire - May 18, 2011) - Datacert, Inc., the premier global provider of enterprise legal management solutions, was recently presented with the Certified Support Staff Excellence Center (CSSEC) Award at the Technology Services World conference in Santa Clara, California. The Technology Services Industry Association (TSIA) and Impact Learning Systems (ILS) presented this award to Datacert for its on-going commitment to delivering a premier level of technical support and outstanding service to its corporate and law firm/legal service provider clients.

TSIA and ILS collaborated to offer this formal recognition for companies that achieve certification in the Support Staff Excellence (SSE) program. As a result of the accomplishments through the SSE program, including the completion of a rigorous program designed to enable all support representatives to consistently deliver the highest levels of service, Datacert achieved the new "Certified Support Staff Excellence Center" designation.

"We are honored to recognize Datacert for achieving this high industry standard," said Tom Rich, senior vice president of programs for TSIA. "TSIA's Support Staff Excellence program focuses on the key drivers in finding, motivating, and retaining top talent. Having earned the Certified Support Staff Excellence Center designation, Datacert now has staff members who are more engaged and customer-focused, which ultimately leads to higher customer satisfaction and loyalty."

Since its corporate legal and law firm/legal service provider client bases have unique support needs, Datacert's support organization is divided into two distinct teams, each uniquely structured to ensure clients' diverse needs are consistently addressed by professionals with knowledge specific to their business. In addition, Datacert is the only vendor in the enterprise legal management industry with a full in-house team that is dedicated to supporting law firms' and other legal service providers' implementation and ongoing support needs.

"Consistently addressing each customer's unique needs is at the core of Datacert's company operations and allows us to continuously deliver value to the legal professionals that rely on our technology," said Geoff Elfman, vice president, customer support, Datacert. "Over the past year, our customer support and law firm operations team members have successfully completed rigorous training courses that have helped drive performance to benchmark levels within our industry. We are grateful for this recognition because it exemplifies our dedication to consistently exceeding each customer's service expectations."

SSE is based on a series of training programs from entry-level technical support and field service staff to supervisors and managers. At Datacert, all team members in Datacert's corporate and law firm client support groups completed the CSSEC program in an effort to raise their level of awareness of the customer experience and learn additional strategies for proactively solving customer issues.

About Datacert, Inc.

Datacert is a technology innovator and the premier global provider of enterprise legal management software and services that empower law departments to collaborate more effectively, manage legal systems more efficiently, support changing business needs and their global workforces, and make more strategic business decisions. Datacert's offerings include its flagship product, Passport™, a patent-pending technology platform, and legal spend and matter management applications. Datacert solutions are relied upon by Fortune® 500 corporations, Fortune® Global 500 corporations, and 100 percent of the AmLaw 200. Headquartered in Houston, with offices throughout North America, EMEA, and APAC, Datacert has law firm, vendor, and agent connections in more than 150 countries. Visit www.datacert.com for more information and follow us on Twitter for real-time updates http://twitter.com/Datacert.

About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. Find TSIA online at www.tsia.com.

About Impact Learning Systems
As industry leaders in understanding and improving the representative/customer interaction, Impact Learning Systems offers training, consulting, and customized services to help the world's most successful companies build top-performing teams. www.impactlearning.com

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