SOURCE: DataHero

DataHero

September 09, 2015 16:00 ET

DataHero Brings Self-Service Analytics to Zendesk and HubSpot Users

Users Can Now Connect to HubSpot and Zendesk to Improve Customer Support by Analyzing and Visualizing Their Data Across Both Platforms

BOSTON, MA--(Marketwired - Sep 9, 2015) -  Inbound 2015 --  DataHero, the leading provider of self-service cloud BI, announced support for the newly released integration between Zendesk and HubSpot. By enabling marketing and sales professionals to easily generate data visualizations, analytics and dashboards, DataHero delivers insight across the entire customer sales cycle including customer support processes. Companies can now view customer support analytics from Zendesk with the sales and marketing data from HubSpot to create a seamless process for tracking key metrics.

"DataHero is empowering users to combine data across both Zendesk and HubSpot," said Maxime Prades, Director of Platform at Zendesk. "Businesses need to be able to easily analyze their customer interactions on Zendesk with data from other cloud services to gain a full picture of their customers. By bringing together marketing, sales and service, this integration supports better customer service and more meaningful conversations."

As a web-based help desk support tool, Zendesk makes it easy for businesses to provide top-tier customer support. DataHero's Zendesk integration enables companies to analyze ticket data and support load over time; easily visualize tickets by tag, assignee or status; as well as chart tickets by priority. DataHero automatically categorizes Zendesk ticket data, analyzes it for patterns and then delivers suggested charts that are best suited for the data being processed.

With DataHero's HubSpot integration, HubSpot customers can quickly identify key metrics in their marketing data and easily combine it with data from other services they use, like Zendesk to get the full picture of their campaigns. By combining and analyzing data from Zendesk and HubSpot together through these improved integrations, users can now close the loop on customer support and marketing; streamlining customer satisfaction, team performance and marketing initiatives, ultimately bolstering sales.

"The number of cloud services available continues to grow. Business users want to be able to choose the data they want to analyze across these services to improve how they make decisions on a daily basis. With DataHero's ability to intuitively deliver data analysis from multiple sources, like HubSpot and Zendesk, users can create insights that are much more powerful," said Chris Neumann, founder and chief product officer of DataHero.

To create a free account, and to start charting any data, anywhere, visit www.datahero.com

About DataHero
DataHero is the leading provider of self-service Cloud BI, enabling users to quickly identify and understand the metrics that drive their business. With its intuitive drag-and-drop interface, users are able to import and analyze data from the services they use every day -- including Salesforce, HubSpot, Google Analytics, Dropbox, Stripe, Excel, and many more. The company is based in San Francisco, California. For more information or to create a free account, please visit www.datahero.com.

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