Datapulse

Datapulse

April 04, 2011 05:01 ET

Datapulse launches German Language Version of Intuition Enterprise Solution

Unified Communications Solution to Improve Communications, Efficiency and Productivity Across Organisations

FRANKFURT, GERMANY--(Marketwire - April 4, 2011) - Datapulse, leading global developer of unified communications applications, has today announced the immediate availability of the German language version of its market leading Intuition Enterprise solution. This will enable Datapulse's European partners to provide German speaking organisations with a unique suite of interaction management applications to improve efficiency, productivity and customer service.

Datapulse's Intuition Enterprise is a portfolio of solutions that includes attendant operator consoles, contact centre, self service technology, presence integration and call recording. The solution manages all interactions from phone calls and voicemails to email and web-chat in one client window. Intelligent routing ensures these interactions are directed to the correct queue and dealt with by the most appropriate individual or group based on their skills. This unique blend of technology, combined with Datapulse's extensive expertise, provides huge benefit to organisations across all sectors that are looking to create an exceptional customer experience as well as improve the efficiency of internal communications.

Intuition Enterprise integrates with most popular enterprise telephony platforms from leading vendors including Siemens, Aastra, Alcatel-Lucent, Mitel, Avaya, and Microsoft. It is modular and scalable, enabling organisations to choose the features that suit both their immediate and future requirements.

"Communications are a critical gateway into organisations. Intuition Enterprise enables agents and attendants to manage all of their customer interactions very efficiently and in the media type chosen by that customer, thus greatly improving productivity and customer experience at the same time", explains Anneli Ronnback, Product Marketing Director at Datapulse. "The availability of our German Language pack demonstrates our commitment to providing our European channel partners and customers with localised solutions that leverage their investment in unified communications technology."

Intuition Enterprise and other Datapulse applications and services are available through Datapulse's accredited network of channel partners across the world.

Note: All product and company names herein may be trademarks of their registered owners.

About Datapulse

Datapulse, an Enghouse (TSX:ESL) company, has been a leading developer of communications applications for over 25 years and provides software and services through its global operations. These unified communication solutions are utilised by organisations all over the world to improve the productivity and effectiveness of people, communications and processes. www.datapulse.com

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