SALT LAKE CITY, UT--(Marketwired - Mar 19, 2014) - Davinci Virtual, a leading provider of global virtual office services, has been recognized for its exceptional customer engagement practices by LivePerson, a leading provider of digital engagement solutions. The full success story is now featured on LivePerson.com's customer success webpage. LivePerson highlights Davinci's innovative use of live web chat tools internally as well as the company's deployment of the LiveEngage platform to provide a seamless and personalized online experience for its clients.
Davinci Virtual provides virtual office solutions to over 15,000 companies and entrepreneurs in the U.S., Canada, Europe, Central America, Asia and Australia. Clients can choose from Hosted Business Phone Solutions, Live Receptionist Services, Live Web Chat Services, Prime Business Addresses and Flexible Meeting Spaces. Because all of Davinci's business is being done online, it was essential that Davinci invest in a winning digital engagement strategy from the get go.
Davinci first partnered with LivePerson in 2007 to implement live chat for online sales, and expanded their program in 2009 to enhance its customer support strategy. Today, Davinci also uses live chat as a channel for live receptionist services, and has recently deployed targeted content campaigns to much success.
"We consider ourselves a pioneer of digital engagement, having partnered with leading companies like LivePerson as early as 2007 to offer a more personal connection to our customers, and give them the VIP experience they deserve," said Bill Grodnik, CEO for Davinci Virtual Office Solutions.
"Our business model requires us to maximize conversion rates of our qualified web traffic while enhancing visitor experience at all times -- LivePerson helps us to achieve exactly that," added Martin Senn, COO for Davinci.
LivePerson's intelligent platform enables Davinci to proactively engage customers the moment they need help, in their channel of choice. The benefits that Davinci experiences through LivePerson solutions include:
- Enhanced customer experience: customers and prospects are engaged by the agent that can best assist them through skills based routing
- Improved sales: achieved a 26% conversion rate via intelligent engagement
- Operational efficiency: 15% call deflections to the live chat channel
To view Davinci's full customer success story please visit: http://www.liveperson.com/solutions/customer-service or download a copy of the document at: http://www.liveperson.com/sites/default/files/pdfs/Davinci_Success_Story.pdf
For more information please visit www.davincivirtual.com and www.davincireceptionist.com or contact 888-VOFFICE (888-863-3423).
Additional industry specific information and virtual workplace trends can also be found on the company's blog http://blogs.davincivirtual.com.
About Davinci Virtual
Davinci Virtual is the leading provider of turnkey virtual communications and virtual office solutions. Davinci's virtual offices include local or toll-free telephone and fax numbers, digital voicemail, electronic fax, email, unified messaging, voice and video conferencing, voicemail to email, fax to email, voice to text, professional live receptionist services, virtual assistants, live call answering, find me - follow me, live web chat, outbound calling, customer service, appointment scheduling, order taking, and much more.
Davinci offers virtual office locations and virtual office services worldwide. With professional business addresses in over 900 prime locations, mail forwarding, lobby and directory listings, access to meeting space including conference rooms and day offices, administrative services, virtual assistants, business support centers, resident agent services and more.
LivePerson, Inc. offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012, and has been named a Market Share Leader by Frost and Sullivan in 2012. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
For more information, visit www.davincivirtual.com.