SOURCE: Decisiv, Inc.

Decisiv, Inc.

July 17, 2013 07:00 ET

Days Out of Service -- The Silent Profit-Killer

Decisiv White Paper Shows the Impact of DOS on Asset Utilization and Profitability

GLEN ALLEN, VA--(Marketwired - Jul 17, 2013) - Decisiv, Inc., the leading provider of service relationship management platforms, today announced the availability of a white paper that presents an in-depth look at Days Out of Service (DOS) as a fundamental financial driver to the bottom line profitability of fleets and service providers. Like high blood pressure, DOS is an invisible and silent disease, which untreated can have real and expensive consequences.

Click Here to Download the White Paper

Click Here to Download the Days Out of Service Calculator

"The traditional costs of commercial vehicle maintenance are measured in hard dollars," said Dick Hyatt, president of Decisiv, "but while the trucking industry focuses on cost pressures and other challenges, many completely out of their control, fleets still ignore the fundamental business impacts associated with Days Out of Service for service and repair events. This fundamental flaw misses the impact that DOS has on revenue, customer and driver retention, and net profit."

The Decisiv white paper on DOS examines the importance of measuring asset utilization as a critical benchmark for analyzing the impact maintenance and repair operations have on fleet profitability. Among the conclusions in the paper are the following:

  • Increasing DOS impacts asset utilization, reducing revenue and net profitability

  • Increasing DOS drives inefficient capital deployment and raises operating costs for carrying inventory of owned, leased or rented vehicles to substitute for units that are out of service

  • Reducing DOS, even by a small percentage, has direct bottom line financial benefits

  • Reducing DOS is best accomplished by improving collaboration and communication across the service supply chain

The impact of DOS on profitability is seen in the results of a recent survey of fleet operators attending the Decisiv Maintenance Summit. On average, in one month these fleets operated 277 tractors for 9,538 revenue miles per truck, producing $20,695 in revenue (or $2.17 per mile). The fleets also reported an average of 1.51 service events that resulted in 3.19 days out-of-service per tractor.

With only a 25% reduction in DOS, the results show that the average fleet should realize an additional $1,123 in revenue per tractor. This represents an improvement in asset utilization from 85.5% to 89.1% as a result of reducing DOS from 3.19 days per event to 2.39 days. By reducing DOS by only 25%, the average fleet responding to the survey could produce an additional $1.35 million in revenue and $500,000 in profit. See the calculator...

The Decisiv Service Relationship Management platform drives uptime and revenue, improves capital and resource efficiency, and lowers operating costs. With this SRM solution, Days Out of Service are minimized by integrating communications, collaboration and content across the entire trucking service and repair ecosystem of fleets, service providers and manufacturers. 

The Decisiv SRM platform delivers the right information, to the right people, at the right point of service through a shared-view web portal that streamlines communications, approvals and notifications. SRM makes the repair process more organized and service levels more consistent -- for every asset, at every service event and at every service location.

About Decisiv, Inc.
Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the leading provider of Service Relationship Management (SRM) and business intelligence solutions for commercial assets. The Decisiv SRM platform incorporates customer preferences and workflow for more effective management of scheduled and unscheduled service events, as well as electronic inspections, while providing anytime, anywhere access to build and repair information, on-board diagnostics, service event documentation and multiparty electronic communications. The cloud-based platform integrates with and leverages IT and business systems within fleets, independent service providers, truck, trailer and component manufacturers and their dealers, third party information services, telematics solutions providers and payment processing services. For commercial assets owners, the Decisiv SRM platform improves uptime by minimizing Days Out of Service and driving improved asset utilization. For service providers and OEMs, the Decisiv SRM platform improves operational efficiencies and customer satisfaction as well as bottom line financial results. Decisiv's SRM platform is already being used by over 750 medium- and heavy-duty transportation and bus fleets, across 900 service providers, managing more than 325,000 assets. For more information, visit

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