SOURCE: Decisiv, Inc.

Decisiv, Inc.

September 11, 2014 09:00 ET

Decisiv Celebrates 13 Years of Growth

Connected Ecosystem Key to Driving Improvements Across Service Supply Chain

GLEN ALLEN, VA--(Marketwired - Sep 11, 2014) - Decisiv, Inc., the leading provider of Service Relationship Management (SRM) solutions for commercial assets, today announced that it is marking the 13th anniversary of its founding with fleet customers, service providers, manufacturers and managed maintenance providers continuing to generate impressive ongoing growth across multiple industries.

"Over the past 13 years, the importance of a connected ecosystem to all service supply chain constituents has become readily apparent," said Michael Riemer, VP, Products and Channel Marketing at Decisiv. "All participants are realizing the value of industry wide efficiencies and cost reductions by changing the standards by which service and maintenance are measured. Total cost of ownership is an industry wide concern but with an open architecture for collaboration, communication and information exchange, everyone becomes part of the solution."

Decisiv has come a long way in 13 years, beginning with a simple observation. In 2001, while visiting a large truck dealer group to help identify problems in the company's parts and service organization, the chaos of the truck maintenance management process quickly became apparent. By applying fixed operations experience to analyze the issue, it was clear that this chaos permeated the entire trucking industry service supply chain.

From the lessons of that visit, Decisiv was born -- a team of trucking, technology and venture capital professionals dedicated to improving the real-time management, communication and collaboration that is so essential during service events.

In its early years, Decisiv was focused on addressing the need of dealers and service providers to manage communications and information, and quickly and easily build and get fleet approval of service and repair estimates. Over time, this focus shifted to include fleets and others across the ecosystem. Decisiv's open architecture allowed fleets, service providers, breakdown and dispatch centers, and manufacturers, individually or collectively, to collaborate and communicate, sharing information around service events independent of make or service location.

To fully connect the ecosystem, Decisiv began building the Decisiv Network Alliance, a group of like-minded companies, including vehicle specific content, telematics, ERP, accounting, asset management, dealer management and fleet maintenance systems providers.

Today, the number of service events being managed by more than 2,000 fleet and 3rd party service locations on the Decisiv SRM platform across the North American commercial vehicle market has reached 1.2 million transactions per year. The rate of more 250,000 events in the first quarter of this year is almost 2.5 times the number of events on the platform in the first quarter of 2012.

In 2013, Decisiv's efforts were recognized with the prestigious Frost & Sullivan North American Customer Value Leadership Award for Fleet Maintenance. The award cited Decisiv's demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in high-value commercial assets such as heavy-duty trucks.

"Decisiv and its partners continue creating comprehensive managed care solutions that address the complex challenges associated with fleet maintenance and provide better visibility into the total cost of maintaining commercial vehicles across North America," said Dick Hyatt, President of Decisiv. "We will continue to foster the use of our SRM platform among users of commercial vehicles and other assets in North America, and in Latin America, the European Union and the Asia-Pacific region."

About Decisiv, Inc.
Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the world's leading provider of Service Relationship Management (SRM) solutions for commercial assets in trucking and transportation, coach, construction, mining, power generation, marine, and other related markets. Decisiv's cloud-based software, mobile applications and services enable enterprises, government entities and service providers to more effectively manage, monitor and report on service and repair event interactions independent of asset type, service provider or device. In the North American transportation market, more than 900 fleets with 330,000 assets and 2,000 service provider locations supporting the Decisiv SRM platform. For more information, visit