SOURCE: Decisiv, Inc.

Decisiv, Inc.

June 27, 2013 09:07 ET

Decisiv and Procede Software Deliver Operational Efficiency and Improved Data Integrity for Heavy Duty Truck Service and Repair

Dealers & Service Providers Benefit From Seamless Integration Between the Decisiv Service Relationship Management Platform and Excede DMS

GLEN ALLEN, VA--(Marketwired - Jun 27, 2013) -  Decisiv, Inc., the leading provider of service relationship management (SRM) platforms, today announced a partnership with Procede Software, a leading enterprise software developer of Dealer Management System (DMS) solutions for the heavy duty commercial truck marketplace. From this new partnership, service providers can improve revenue and margins, reduce days out of service (DOS), drive customer retention, improve communication and achieve faster issue resolution.

"The integration between Decisiv and Procede creates significant value for fleets and service providers," said Dick Hyatt, president of Decisiv. "Our mutual fleet customers will benefit by always having up to date service event status information and clearly documented and approved estimates that match invoices, resulting in fewer days out of service. The Decisiv-Procede integration will also make service providers more competitive, and improve margins and customer retention."

When using the Decisiv Service Relationship Management (SRM) platform to automate check-in, inspections, estimating and approvals, the certified integration with Procede Software's Excede DMS provides the service provider a seamless "one-click" update environment, without requiring any additional data entry.

With the integrated solution, all service related information is available for an assigned technician to perform the necessary work. The Decisiv platform can also check Procede Software's Excede DMS for parts pricing and availability, and retrieve customer specific contracted rates for labor and parts, all in real-time.

Leveraging the Decisiv-Procede integration, customer approvals and changes to estimates and work orders are updated in both systems simultaneously, with all communication and documentation managed in the context of the specific service or repair event. With the approved estimate in sync with the customer invoice in the Excede DMS, repair surprises are eliminated and faster invoice payments for service providers are facilitated.

"Our mutual customers are benefitting from this partnership. The impact has been immediate; they are saving precious time and significantly improving data integrity." Larry Kettler, Procede Software CEO. "One of the goals of our Partner Program is to leverage the flexibility and power of Excede DMS' Microsoft SQL database architecture to drive real efficiencies across our customers' ecosystems. This certified, seamless integration achieves that goal."

One of the first users of the Decisiv-Procede integration is Clarke Power Services, a certified WheelTime® service provider headquartered in Cincinnati, Ohio that operates 27 full service facilities in 11 states. "We were already realizing the benefits of the WheelTime LINQ customer service platform developed by Decisiv, including streamlined communications with customers, less time spent on the phone for estimates and approvals, and consistent parts and labor pricing," said Peter Savage, operations manager at Clarke.

Click here to view video interview of Peter Savage, operations manager at Clarke:

Clarke had also adopted Excede DMS from Procede Software as its preferred dealer management system. "The integration between Decisiv and Procede has been a tremendous leap forward for us," Savage stated. "Once Decisiv facilitated the integration, and provided set up and training on site at our locations, we started benefitting immediately from the elimination of redundant data entry and consistency between the two solutions. Our service staff now reports that they are saving ten or more minutes of the time it takes to open each service order and set it up properly."

About Procede Software
Since 2001, Procede Software has been a leading developer of enterprise Dealer Management System (DMS) software using Microsoft® tools and providing advanced Windows® and browser based applications to dealerships. With the industry leading Excede DMS solution, Procede Software offers a flexible environment, logical data access, and seamless integration between manufacturers, dealers, and dealership customers, significantly improving overall dealer operational efficiency.

About Decisiv, Inc.
Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the leading provider of Service Relationship Management (SRM) and business intelligence solutions for commercial assets. The Decisiv SRM platform incorporates customer preferences and workflow for more effective management of scheduled and unscheduled service events, as well as electronic inspections, while providing anytime, anywhere access to build and repair information, on-board diagnostics, service event documentation and multiparty electronic communications. The cloud-based platform integrates with and leverages IT and business systems within fleets, independent service providers, truck, trailer and component manufacturers and their dealers, third party information services, telematics solutions providers and payment processing services. For commercial assets owners, the Decisiv SRM platform improves uptime by minimizing days out of service and driving improved asset utilization. For service providers and OEMs, the Decisiv SRM platform improves operational efficiencies and customer satisfaction as well as bottom line financial results. Decisiv's SRM platform is already being used by over 750 medium- and heavy-duty transportation and bus fleets, across 900 service providers, managing more than 325,000 assets. For more information, visit

Contact Information

  • For more information:
    Alina Hutchison
    Director of Sales & Marketing
    Procede Software
    (858) 450-4800

    Michael Riemer
    VP Products and Channel Marketing
    Email Contact