SOURCE: Decisiv, Inc.

Decisiv, Inc.

March 03, 2014 12:00 ET

Decisiv Takes Service Relationship Management to a New Level

Vision Application Adds Real-Time Decision Support to the Decisiv SRM Platform

GLEN ALLEN, VA--(Marketwired - Mar 3, 2014) -  Decisiv, Inc., the leading provider of Service Relationship Management (SRM) solutions for commercial assets, today announced its newest application, Vision, a real-time decision support tool for service event management. Demonstrations of Vision will be available at the Decisiv Booth, #2116, at the American Trucking Associations' Technology & Maintenance Council (TMC) 2014 Annual Meeting and Transportation Technology Exhibition next week in Nashville or by contacting Decisiv. Vision will be available for initial customer deployments later this month.

"The Vision application takes Service Relationship Management to a new level," said Michael Riemer, VP Products and Channel Marketing at Decisiv. "Fleets that use our SRM solution already have the ability to manage and monitor maintenance and repair events in real-time. Vision goes one step further by providing real-time decision support capabilities that enable fleets to manage cases on an exception basis. Rather than constantly fighting fires, Vision enables users to proactively identify potentially troublesome service events and give them the attention they need to reduce Days Out of Service."

Vision enables users to quickly identify important service event issues. It goes well beyond a simple filtering by make, model and engine and allows fleets to proactively find cases based on specific attributes, such as shop facility, asset type, service location and timeframe, event status, and more. Real-time Case Boards in Vision are initially being offered in card views or as simple donut, bubble and bar charts. List, network and map views will be available later this year.

The new Vision real-time decision support tool complements the Decisiv SRM platform's Case Management capabilities. Vision is the first in a series of new products planned by Decisiv for 2014.

About Decisiv, Inc.
Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the world's leading provider of Service Relationship Management (SRM) solutions for commercial assets in trucking and transportation, coach, construction, mining, power generation, marine, and other related markets. Decisiv's cloud-based software, mobile applications and services enable enterprises, government entities and service providers to more effectively manage, monitor and report on service and repair event interactions independent of asset type, service provider or device. In the North American transportation market, more than 900 fleets with 330,000 assets and 1,100 service providers are using the Decisiv SRM platform. For more information, visit