SOURCE: Decisiv, Inc.

Decisiv, Inc.

November 03, 2015 09:00 ET

Decisiv Webinar Focuses on Meeting the Uptime Challenge

More Than 150 Trucking Industry Participants Sign Up to Hear Why Maintenance Excellence Is Now More Important Than Ever

GLEN ALLEN, VA--(Marketwired - November 03, 2015) - Decisiv, Inc., the leading provider of Service Relationship Management (SRM) solutions for commercial assets announced today that its Webinar on Meeting the Uptime Challenge was highly informative for more than 150 trucking industry participants. The free event featured a series of presentations by respected industry experts.

"Discussing uptime is important because it remains an industry wide challenge," said Michael Riemer, VP Product & Channel Marketing at Decisiv. "Wrench time continues to account for a relatively small percentage of aggregate downtime for fleets, whether maintenance is performed in house or by outside service providers. Finding ways for everyone in the service supply chain to communicate and exchange information more effectively during service events, and to share responsibility for limiting downtime, is more important than ever."

Riemer also detailed how SRM technology can help reduce downtime by automating electronic inspection processes, integrating telematics and remote diagnostics systems into a closed loop system, and by ensuring frictionless access to estimate, invoice and repair data by eliminating separate silos of information, multiple portals and manual data entry.

Steven Bryan, CEO of Vigillo LLC, the provider of advanced big data and data mining software products including a widely used suite of CSA Scorecards, covered Regulatory Impacts on Fleet Efficiency. Maintenance violations are the 800-lb gorilla in CSA," he stated. "Data on more than seven million CSA inspections over the past 24 months shows that of the 12.6 million violations cited an overwhelming number -- more than 80 percent -- are in the Vehicle Maintenance BASIC category, with the top items being brakes, lights and tires."

At the same time, Bryan noted, the overall number of CSA Maintenance BASIC violations is dramatically lower than in the past. "The trucking industry has done a good job focusing on better inspections and on improving preventive maintenance," he said. "However, while you are leading the charge toward getting better, in the five years since CSA went into effect inspections have cost the industry 2,373 years of detention time and 452 of those years have been for maintenance violations."

Telematics Benefits For Driving Uptime was the subject of a presentation by Kelly Frey, VP Product Marketing at Telogis, the provider a cloud-based connected intelligence software platform designed to deliver actionable information to companies with mobile workforces. Noting that there is an explosion of telematics usage taking place, Frey said that over the next few years the stakes are high for adoption of systems that integrate real-time engine data and inspection defect notifications, and alerts for critical faults from a range of sensors.

"We have the opportunity today to connect vehicles, equipment, mobile workers and fleets and create a truly connected ecosystem," Frey stated. "Including the management of service events, this technology revolution will turn data into actionable information, big data into deep data, that will lead to more efficiency and productivity, reduced downtime and maximized uptime."

Pete Nativo, Director of Maintenance at Oakley Transport, a liquid and dry bulk food grade transportation services provider with more than 500 tractors and over 750 tank trailers, detailed how the implementation of Decisiv's Service Relationship Management platform is driving maintenance excellence in his company's fleet. Oakley uses the SRM technology with dealers, the Volvo Trucks Uptime Center, Ryder and other outside service providers to manage about 200 external repair orders per month.

Detailing benefits Oakley is realizing by using the Decisiv platform, Nativo noted the company is saving $60,000 per year by not having to add an additional breakdown specialist and $40,000 annually by transferring a breakdown specialist to the company's operations department. An additional $50,000 in savings, a 9% improvement in five months, comes from ensuring all warranty claims on covered items are filed and recovered, and eliminating estimate-invoice mismatches is saving $20,000 per year.

"The Decisiv SRM platform drives uptime in our operation," Nativo said. "In a single system it provides a complete audit trail and reduces paper forms and manual documentation, and it keeps phone lines open for drivers because it enables us to spend as much as 50 percent less time on the phone to get status updates on trucks that are in service provider shops. It improves PM accuracy and currency and reduces regulatory fines. Overall, the Decisiv platform is helping us realize a 10 percent improvement in asset utilization by reducing downtime for service and repair events."

About Decisiv, Inc.

Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the world's leading provider of Service Relationship Management (SRM) solutions for commercial assets in trucking and transportation, coach, construction, power generation, and other on- and off-highway, heavy-duty equipment markets. Decisiv's cloud-based software, mobile applications and services enable enterprises, government entities, leasing and rental companies and service providers to more effectively manage, monitor and report on service and repair event interactions independent of asset type, service provider or device. In the North American market, 1,200 fleets with 450,000 assets and more than 3,000 service providers and thousands of roadside service and tow providers are using the Decisiv SRM platform to perform more than 350,000 inspections and manage over 1.7 million service events per year. For additional information, visit