NEW YORK, NY--(Marketwire - Dec 4, 2012) - Denihan Hospitality Group has announced the appointment of Thomas P. Botts to the newly-created role of Executive Vice President, Chief Customer Officer. He reports directly to Denihan's President, David Duncan.
As part of the Company's internal integration of all functions relating to customer insight, brand management and revenue channels, Botts will be responsible for developing and executing a holistic approach to Denihan's customers across brands, driving customer acquisition, retention and profitability. He will lead the marketing, sales, revenue management and business intelligence functions.
In a related move, Denihan has named Lisa Zandee to the new position of Senior Vice President, Brand Management. She reports directly to Botts.
"Denihan's legacy over the last 50 years in the hospitality business, and 100 years in the service industry in general, has been driven by an acute level of customer-centricity," said Duncan. "We are confident that the thoughtful integration of our brand, marketing and pricing functions will lead to greater profitability, customer satisfaction and loyalty as we continue to grow. I believe Tom's broad experience in sales, customer experience, online distribution and marketing will be an important catalyst for Denihan as we pioneer new approaches to our business model."
Botts comes to Denihan from New York-based Hudson Crossing, LLC, a strategic advisory firm that he co-founded in 2007 to help business owners raise the financial performance of their travel, tourism and hospitality assets. He will remain on Hudson Crossing's advisory council.
Beginning his career in the airline industry, Botts spent 12 years with Delta Air Lines, ultimately serving as General Manager of e-Commerce Revenue Management. He later served as Director, Airline Relations for Hotwire.com, before joining Starwood Hotels & Resorts Worldwide where he served as Vice President of Global Travel Industry Sales and Strategy.
"It is extremely exciting to join Denihan at such a pivotal point in its history and with a management team so deeply committed to the company's tremendous growth potential," said Botts. "I'm looking forward to returning to an operational role, and with one of the industry's most watched players in the boutique segments."
Botts received his B.S in Logistics and Marketing from the University of Missouri. He and his wife Libbie Rice and two children reside in New York City.
Industry Branding Expert Lisa Zandee Named Senior Vice President, Brand Management
Denihan has also announced the appointment of Lisa Zandee to another new role for the Company, SVP, Brand Management. She oversees all touch points and communications for Denihan's Affinia Hotels and The James brands, as well as the Company's luxury independents, The Surrey and The Benjamin in New York City, and other affiliate hotels.
Zandee has served as a full time consultant for Denihan since the Company's acquisition of The James in 2008, a brand of which she was a founder. She has led the brand management, marketing and public relations for The James since its inception in 2004 -- including the launch of The James Chicago, The James New York, and, most recently, The James Royal Palm in Miami.
Prior to forming her own consultancy in 2005, Zandee served as Corporate Vice President of Sales and Marketing for W Hotels Worldwide, where she played an integral role in growing the brand around the world. She began her career at American Airlines and also held senior positions at the luxury Savoy Group in the UK and at Leading Hotels of the World.
"Lisa has been an exceptional leader and creative influence behind The James' success in driving brand advocacy and achieving a sought-after position as a highly competitive force in the luxury boutique segment," said Duncan. "We're delighted that she is joining Denihan full-time and broadening her role across the portfolio."
Both Botts and Zandee will be headquartered at Denihan's Manhattan corporate office.
About Denihan Hospitality Group
Denihan Hospitality Group is a privately-held, full-service hotel management and development company that owns and/or operates 15 boutique hotels in major urban markets in the U.S. Over the past 50 years, the Denihan family has built a world-class lodging investment platform within the boutique hotel space, creating value by acquiring, repositioning and managing independent hotels.
The Denihan portfolio includes properties operating under The James and Affinia Hotels brands, as well as Manhattan luxury independents, The Surrey and The Benjamin, and several independent affiliates. Denihan's hotels include an impressive list of chef-driven restaurants and bars, including Iron Chef Geoffrey Zakarian's The National Bar and Dining Rooms at The Benjamin; David Burke Kitchen at The James New York; Daniel Boulud's Café Boulud at The Surrey; David Burke's Primehouse at The James Chicago; Art Smith's Art and Soul at the Liaison Capitol Hill, an Affinia hotel in Washington, D.C.; and EM Group's Miami version of CATCH, located at the newly-opened James Royal Palm.
The company's uniquely guest-centric approach to hospitality has been refined through more than 100 years and three generations of Denihan family leadership in the hospitality and service industries. This expertise has made the Company an industry leader in hospitality, property and restaurant development, hotel operations, management and marketing. In 2012, Denihan was named to Inc. Magazine's 500|5000 list of Fastest Growing Companies for the fourth year in a row.
More details can be found at www.denihan.com.