SOURCE: VPI (Voice Print International, Inc.)

Visit VPI's Web site

SOURCE: Denise Amber Lee Foundation

Visit the Denise Amber Lee Foundation's Web site

September 16, 2015 06:00 ET

Denise Amber Lee Foundation and VPI Partner to Launch '9-1-1 QA Every Day' Initiative

ENGLEWOOD, FL--(Marketwired - September 16, 2015) - Denise Amber Lee Foundation, the driving force behind many improvements to public safety 9-1-1 center procedures and quality assurance (QA), and VPI, the global leader in emergency communications recording and QA systems, today announced that they have forged a trailblazing partnership. The two organizations will unite their expertise and passion for 9-1-1 QA to help educate public safety agencies as well as the general public on how to consistently and effectively review '9-1-1 QA Every Day,' so that no more lives are lost due to human error on the part of 9-1-1 telecommunicators.

The duties and responsibilities of those who serve our communities by processing emergency calls from the public have grown exponentially over recent years. Emergency response centers are challenged by the type and nature of the calls received. Critical focus must be maintained to ensure a high standard of performance is delivered each and every time through phone calls and radio transmissions.

The Denise Amber Lee Foundation has enlisted the services of the best and brightest QA practitioners to help agencies establish or improve their QA programs. The Foundation was very active in the workgroup that crafted the recently ANSI-approved APCO/NENA Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points (PSAPs), and now aims to help the 9-1-1 industry to achieve the highest standard of care and practice by closing the gap on errors and mistakes, as well as reward excellence to improve staff retention. Now that this mission is combined with VPI's two decades of experience with QA processes and technologies, public safety agencies can benefit from:

On-site and regional training courses
• Educational Webinars
• QA/QI consulting workshops

"QA review is often the only mechanism that management has to be cognizant of the quality or lack of quality within their workforce," said Nathan Lee, the President and Founder of Denise Amber Lee Foundation. "When correctly implemented, a QA/QI program provides an eye-opening experience, which can lead to a superior level of service to both, the public and first responders. With '9-1-1 QA Every Day™,' we are committed to helping every PSAP to get their QA program off the ground, or help them improve the effectiveness of their existing program. In short, our vision is seeing that every person fielding a 9-1-1 call is highly trained and prepared to do so."

"The impact of training is limited if the professional telecommunicator isn't being continuously monitored and reinforced for proper procedures," said Chris Morrissey, president at VPI. "That is the purpose of the latest QA standard and our focus as we enter this partnership."

Complimentary Quality Assurance Training Webinar

All public safety agencies are invited to attend the complimentary live training webinar '9-1-1 Quality Assurance and Improvement (QA/QI) Best Practices and Tips' on Thursday, October 29 at 1pm ET. The Denise Amber Lee Foundation will review key highlights of the new APCO NENA QA/QI Standard and VPI will share ways to automate quality assurance processes to assure consistency, fairness and impact of the QA program. Register to attend here:

About the Denise Amber Lee Foundation

The mission of the Denise Amber Lee Foundation, a 501c3 non-profit, is to promote and support public safety through uniform training, standardized protocols, defined measurable outcomes and technological advances in the 9-1-1 system. Established in June 2008, in response to the murder of Denise Amber Lee, the foundation seeks to use the emotional power of this senseless tragedy to promote and encourage the use of technology, training, and procedures to reduce the occurrences of human error. The foundation is determined to channel and focus the public outrage of these tragic events to drive rapid change to public policy and procedures. For more information, please email Mark Lee at and visit

About the Denise Amber Lee Incident

In January of 2008, Denise Amber Lee, a young wife and mother of two small boys, tragically lost her life after reaching out for help. During her abduction Denise was able to grab her killer's cell phone and dial 9-1-1 without his knowledge. The call lasted 6 ½ minutes with Denise giving the call taker valuable information and answering the call taker's questions while pretending to talk to her killer. Unfortunately, her location could not be determined. Denise was not the only one to call for help or report an unusual circumstance that day. A driver in a car next to the abduction called 9-1-1 to report a woman screaming and banging on the window of her abductor's car. Even though this citizen hero's call lasted for 9 minutes, describing cross streets as she drove on and the fact that there were at least 3 police cars within a mile of her location, no one ever dispatched the call.

About VPI

Founded in 1994, VPI (Voice Print International, Inc.) is the world's leading provider of mission-critical communications recording, speech analytics and quality assurance systems for first responders, government agencies, security companies and enterprises globally. VPI EMPOWER 911™, VPI's intuitive Web-based software, is Next Generation 9-1-1 ready, supports digital, IP and P25 recording, and is fully open standards for hardware platform flexibility and ease of integrations. For more information, contact us at 1-800-200-5430 or visit

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Contact Information

  • Media Inquiries:

    Mark Lee, Denise Amber Lee Foundation
    Email contact

    Patrick Botz, VPI
    1-800-200-5430 x5214
    Email contact