SOURCE: Vantage Systems Pty Ltd

Vantage Systems Pty Ltd

March 17, 2010 01:09 ET

Department of Human Services Launches Video Relay Interpreting (VRI) Services in Victoria With Vantage's Support

Vantage Systems Pty Ltd Provides and Manages VRI Infrastructure

MELBOURNE, AUSTRALIA--(Marketwire - March 17, 2010) -  The Department of Human Services (DHS) works with Vantage Systems, a leading Australian provider of audio, video and web conferencing solutions, to design, implement and manage a Video Relay Interpreting (VRI) Service in Victoria. Lisa Neville MLC, Minister for Community Services, officially launched the service at the Geelong Hospital yesterday.

The VRI Service aims to improve access to the Auslan interpreting services for Victoria's Deaf and hard of hearing community through the use of Information Communication Technology (ICT) such as high speed broadband and video communication.

In 2009, following a feasibility study and business case, the VRI Service was trialled across six (6) DHS nominated sites throughout regional Victoria, including VicDeaf (Auslan interpreting service), On Call (DHS language service provider), Bendigo Hospital (Bendigo, Loddon Mallee), Latrobe Community Health Service (Morwell, Gippsland), VicDeaf (Ballarat, Grampions), and DHS Regional Office (Geelong, Barwon South West).

The DHS teamed up with Vantage Systems to design, install and manage the simple-to-use video conferencing solution. The solution for the VRI trial, consisting of a high definition (HD) video conferencing system, a 50" plasma, a trolley, microphone and speakers, went 'live' on Thursday, 1st October 2009.

To ensure a constant and consistently high level of service, Vantage actively monitors all VRI sites and conducts daily technical testing. During the trial, weekly reports were provided to DHS highlighting the performance of the system for each and every video conference session.

"Vantage's role is to support DHS to get the best results from the VRI Service. By providing an end-to-end managed service, we ensure that community members and interpreters have access to video technology that is reliable, with good sound and picture quality, helping them to communicate effectively within their community," said Mark Buckley, CEO of Vantage Systems. 

The VRI service model has proved to be effective and appropriate. With the introduction of VRI services in four rural centres, the uptake in Auslan interpreting increased by more than 200% across all sites. There was also an increase in uptake of Auslan interpreting overall in Victoria compared to the same period in the previous year.

About Vantage
Vantage is an Australian 'Meeting Solutions' pioneer. Established in 1995 with an IT focus on conferencing and audio visual integration, Vantage provides audio, video and web conferencing solutions that leverage knowledge and time. Through strategic partnerships with companies like Polycom, Tandberg, Adobe and Microsoft, innovative technology and commitment to the highest quality of service Vantage assists organisations to create value business communication. By offering a comprehensive portfolio of services that include managed services, hosted services, network services, support and consultancy, Vantage maximises the success of these communication solutions.

Vantage has offices and affiliates in Asia-Pacific and Europe. For more information on Vantage Systems, please visit

Contact Information

  • Contact
    Jana Kuthe
    Vantage Systems Pty Ltd
    Email: Email Contact
    Phone: +61 3 9864 6644