SOURCE: Websense, Inc.

July 09, 2008 08:00 ET

Detroit Knocks Out Email Threats and Improves Citywide Communication With Websense Hosted Email Security

Motor City Sees Immediate Relief From Onslaught of Spam and Dramatic Improvement in Email System With Websense Hosted Security Services

SAN DIEGO, CA--(Marketwire - July 9, 2008) - The "Motor City" of America, known for its legacy of developing fast automobiles, recently saw its city government email system slow to a crawl, plagued with email servers overrun with spam and computers infected with viruses. That's when the City of Detroit Information Technology Services (ITS) decided to replace their server-based anti-spam solution with Websense® Hosted Email Security across all 42 City departments. Almost immediately, City officials saw their spam problem disappear and communication channels flow freely without system failures.

With more than eight thousand City employees across Detroit employed in departments including the fire department, Mayor's office and City police, Detroit City ITS officials are charged with keeping the City's technology systems up and running while adhering to Detroit's progressive citywide stance on reducing costs and streamlining processes that are ineffective or inefficient. Recent budget cuts and staff reductions combined with an increase in spam comprising nearly 80 percent of email traffic, left City IT staff scrambling to keep up with the anti-spam server system maintenance. Overloaded, the servers often went down, frequently stopping email communication.

"When budget cuts hit our department we were unable to keep up with the necessary anti-spam server maintenance and almost daily a server would go down, taking the email system with it," said Sreenivas Cherukuri, director of IT services for the City of Detroit. "Complaints across the City were frequent and we knew we needed to make a change. At first we wanted to try an appliance we could manage ourselves but when our technology partner OAS demonstrated Websense Hosted Email Security, and we realized how much easier it would be to have all traffic run through Websense, we were sold."

The City of Detroit deployed Websense Hosted Email Security across all 42 departments that reside in more than 140 locations. The results were immediate. The email system ran smoothly through Websense, system delays ceased and City employees were pleased.

"In addition to our email system maintenance problem, many City computers had become infected with viruses and employees' compromised machines were inadvertently sending out malware that resulted in City email addresses getting blacklisted by outside firms," explained Cherukuri. "This was a huge problem in that emails were not getting to their intended recipients and caused an embarrassing public relations issue. Immediately upon deploying the Websense Hosted system that runs through Websense IP addresses, our blacklist status was eradicated. Without Websense we would have had to get off blacklists one by one resulting in hours of staff time. Standardizing on Websense Hosted Email Security has been a big win for our department and fits with Mayor Kilpatrick Administration's vision for departmental efficiency and effectiveness."

"Websense Hosted Email security has been a perfect fit for our customer the City of Detroit," said Erik Moin, vice president, OAS, a Websense channel partner. "With Websense, the City of Detroit's email systems run smoothly, are free of spam and viruses, and helpdesk calls have dropped dramatically."

"Even when faced with IT budgets cuts, IT departments' need for real protection does not diminish," said Leo Cole, vice president of marketing, Websense. "Websense Hosted Security solutions can relieve IT teams of the burden of managing their security system, while having the assurance that their employees and their essential information are secure."

Websense Hosted Email Security eradicates spam while protecting customers against viruses, phishing and other malware. The solution also keeps organizations' essential information from leaving the organization by encrypting and protecting outbound sensitive email without the need to deploy anything at the gateway. All Websense solutions including Websense Hosted Email Security are powered by the Websense ThreatSeeker™ Network which is designed to continuously monitor the Internet for changes and emerging threats. The resulting intelligence is immediately incorporated into the company's Web security, email security and data loss prevention solutions. As a result, Websense is able to adapt to the rapidly changing Internet at speeds not possible by traditional security solutions.

About Websense, Inc.

Websense, Inc. (NASDAQ: WBSN), a global leader in integrated Web, messaging and data protection technologies, provides Essential Information Protection™ for more than 42 million employees at more than 50,000 organizations worldwide. Distributed through its global network of channel partners, Websense software and hosted security solutions help organizations block malicious code, prevent the loss of confidential information and enforce Internet use and security policies. For more information, visit

Websense and Websense Enterprise are registered trademarks of Websense, Inc. in the United States and certain international markets. Websense has numerous other unregistered trademarks in the United States and internationally. All other trademarks are the property of their respective owners.

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