PLANTATION, FLORIDA--(Marketwire - Aug. 28, 2012) - DHL, the world's leading international logistics company, today announced that it has received a multi-site, quality management certification from ISO, the International Standards Organization, for its entire network of service centers, gateways and hub as well as head office and support groups across 59 countries and territories in the Americas.
The ISO 9001:2008 certification is the world's most widely used and recognized quality management system standard. The certification recognizes customer quality and regulatory requirements, established processes for consistent service monitoring as well as performance improvements and overall customer satisfaction.
The Americas certification builds upon previous ISO certifications achieved by DHL Express. In July 2010, DHL Express received multi-site ISO 9001:2008 certification for all 31 of its European countries and in December 2010, it also received the same certification for all U.S. facilities including service centers, gateways and hub as well as operations head offices and support groups.
"Once again, DHL has raised the bar for logistics performance, quality and customer service," said Mike Parra SVP & Head of NW Operations Americas Region at DHL Express. "The ISO certification is recognition of the superb work of the DHL Express teams here in the Americas and around the world who deliver unsurpassed quality for our global customer base. DHL prides itself on the quality of its workforce, product and customer satisfaction."
To further support service quality and customer satisfaction, DHL has implemented First Choice, the Deutsche Post DHL process improvement program. The program includes training and workshops designed to further enhance customer satisfaction. As part of First Choice, all DHL Express U.S. employees - from couriers to the executive management team - receive extensive training in international shipping and associated requirements, which grants them certification as International Specialists, an industry distinction exclusive to DHL.
DHL - The Logistics company for the world
DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.
DHL is part of Deutsche Post DHL. The Group generated revenue of 53 billion euros in 2011.