Contact Center Employer of Choice

Contact Center Employer of Choice

July 18, 2011 09:00 ET

D+H's Call Centre Operation Receives Gold Contact Center Employer of Choice® Certification

TORONTO, ONTARIO--(Marketwire - July 18, 2011) - CCEOC Inc. announced today that the D+H Call Centre operation has achieved the Contact Center Employer of Choice® (CCEOC) GOLD level designation for its 3 sites (Toronto, ON, Markham, ON, Longueuil, QC) responsible for supporting cheque programs on behalf of its Canadian financial institution customers. This is the fourth year in a row that D+H contact centres have achieved certification and their first entry in the GOLD level designation.

D+H has proven once again that it is a great place to work and that it excels in many employer of choice areas including: employee/management relations, training & development, environment & facilities and customer satisfaction. Being recognized as a CCEOC identifies Davis + Henderson as a progressive organization and one of the best contact centres to work for in the country.

"D+H has built a strong people centric culture that focuses on continuous improvement and employee engagement," said Jeff Doran, President, CCEOC Inc. "They truly care about their employees and have made huge gains in many of the employer of choice attributes measured in the assessment. To achieve GOLD is not easy. This is an outstanding accomplishment and something employees should feel very proud of," Doran says.

"We are pleased to be recognized as a Contact Center Employer of Choice® GOLD award winner," said Tom Band, D+H VP of Contact Centre Operations. "We continue to make positive strides enhancing our work environment and this award, along with employee feedback, confirms that we are moving along the right path."

The Contact Center Employer of Choice® Award is the industry standard for recognizing and branding people centric contact centres. Every 12 months, contact centres are assessed to determine their CCEOC standing. Other certified organizations include: FedEx, ING Direct, Scotiabank, HILTI International, Albridge Solutions, AIR MILES, CIBA Vision and Roche Diagnostics ACCU-CHEK to name a few. Through a proprietary assessment, any contact centre can quickly determine if they meet the qualification standards. Once certification is achieved, the contact centre is profiled on the CCEOC corporate web-site, receives a prestigious framed certificate and is promoted through targeted print and electronic news channels.

About D+H

Founded in 1875, D+H provides innovative programs, technology products, and technology based business services to customers in the financial services industry who offer deposit, lending, insurance and wealth management products to consumers and businesses.

Davis + Henderson Corporation is listed on The Toronto Stock Exchange under the symbol DH. For more information, visit

About CCEOC Inc.

CCEOC Inc. is an experienced team of contact centre experts, academics and analysts. CCEOC provides a wide variety of innovative programs to help build high-morale, high-performance employer of choice contact centres.

Since 2004, CCEOC Inc. has been delivering the Contact Center Employer of Choice® Certification and Development program – the standard in building and branding people focused contact centre cultures. Regional, national and international operations have been recognized through this powerful program. CCEOC experts work with clients at all levels delivering leading edge workshops and education sessions designed to advance their corporate employer of choice work environments.

For more information on the Contact Center Employer of Choice® Certification program or to find out more about CCEOC education and development services, please email or call 416 886-7007.

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