SOURCE: DialogTech

DialogTech

December 01, 2015 09:01 ET

DialogTech Expands C-Suite With Seasoned Executives to Support Rapid Enterprise Customer Growth

Company Appoints New CTO and SVP, Customer to Drive Technology Strategy and Customer Centricity

CHICAGO, IL--(Marketwired - Dec 1, 2015) - DialogTech, the leading provider of the most comprehensive, end-to-end call attribution and conversion platform for data-driven marketers, today announced that it is growing its executive team with the new appointments of a Chief Technology Officer (CTO), Leon Chism, and Senior Vice President (SVP), Customer, Alain Stephan.

News Facts

  • Mobile marketing is skyrocketing at unprecedented rates. By 2019, eMarketer estimates 72 percent of all digital advertising spend will be mobile. This shift has caused a corresponding explosion in the number of customers connecting with brands via mobile click-to-call.

  • Enterprise marketers and their agency partners are turning to DialogTech's call attribution and conversion solution for insight into how their campaigns generate sales calls, and how best to convert those calls into revenue. This in turn is fueling DialogTech's explosive growth. 

  • Since the beginning of 2014, DialogTech has experienced over 300 percent growth in its enterprise customer base and nearly doubled its average customer size. To help support this exponential growth, the company has expanded its C-Suite with the appointment of two new seasoned executives with deep enterprise experience.

  • Leon Chism joins DialogTech as chief technology officer to oversee software development and product management with a focus on continuing to deliver innovative, high-quality products.

  • In his new role, Chism will be responsible for helping DialogTech accelerate its ability to deliver industry-leading products to customers in a stable, scalable and cost-effective manner by managing the team and processes designed to create, deliver and maintain all customer-facing products and services. 

  • A world-class technology leader, Chism brings more than 20 years of industry experience and deep relationships to the position, joining DialogTech from Analyte Health, where he also served as CTO. In this position, he led the technology team through a transition from website development to enterprise application integration in support of business model evolutions.

  • Prior to Analyte Health, Chism served as chief Internet architect at Orbitz. As the eighth person hired in the company, Chism designed the initial architecture of Orbitz.com, grew the team of software engineers from five to more than 130 and provided architecture review and technical standards enforcement. He was also responsible for defining software development processes and practices encompassing the entire software development lifecycle. 

  • In addition, Alain Stephan joins DialogTech as senior vice president, customer to support rapid corporate growth and drive customer success. In his new role, Stephan will be responsible for delivering customer experience excellence to each of DialogTech's 5,000+ customers in every phase of their partnership with the company. In addition to the customer experience function, Stephan also has direct responsibility for the onboarding, support and account management teams.

  • Stephan brings over 15 years of SaaS industry experience with a deep background in serving enterprise customers to his new position at DialogTech. Previously, Stephan was global vice president of customer analytics at Verint, where he was responsible for developing and executing the go-to-market strategies across all of its voice of the customer and advanced analytics software and services. Prior to that, Stephan held numerous leadership positions at Mattersight, including customer success, service delivery, product management and analytics and reporting.

Comments

"We're extremely excited to have Leon and Alain join the DialogTech team and for good reason -- both bring enormous credibility and a rare combination of strategic insight and technology acumen," said Irv Shapiro, CEO of DialogTech. "They are a perfect fit to help support DialogTech's enterprise customer growth and we're thrilled to have them on board."

"My goal is to develop the next-generation of tools to empower the world's brightest marketers with the knowledge and data they need to succeed, and DialogTech is the place to do that," said Leon Chism, CTO of DialogTech. "I look forward to working with the team to continue to introduce innovative products to the market."

"To achieve customer centricity, it begins with an organization's employees," said Alain Stephan, senior vice president, customer at DialogTech. "I am excited to join a team that understands the value in employing extraordinary talent because they are the ones who cultivate customer excellence. I look forward to supporting this customer-centric mission, as DialogTech continues its rapid enterprise customer growth."

Tweet this: .@DialogTech expands C-Suite w/ @leonc as CTO & @alain_stephan as SVP, customer

Supporting Resources

About DialogTech
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solves one of the most pressing challenges in today's mobile-first world by eliminating the black hole inbound calls create in understanding true marketing performance. And as marketers face mounting pressure to drive not only leads but revenue, DialogTech's platform empowers marketers with the call attribution data needed to confidently invest in campaigns that drive calls, as well as the conversion technology necessary to convert callers into customers. DialogTech serves as a strategic partner to over 5,000 enterprises, agencies, and fast-growing companies across a wide variety of industries. For more information visit www.dialogtech.com.

Contact Information

  • Media Contact
    Tanaya Lukaszewski
    Kulesa Faul for DialogTech
    (916) 712-3791
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