SOURCE: Digital DataVoice (DDV)
MINNEAPOLIS, MN--(Marketwire - Dec 11, 2012) - DDV has recently become the first partner enabled to deliver Avaya Customer Connections Mobile Solution by Brian Hillis, Avaya Managing Principal of Emerging Products. As a result, DDV presented the new mobile solution at the Avaya Customer Experience Summit in Denver, Colorado on December 5, 2012. The Summit brought together 400-500 Avaya sales associates, Avaya business partners, and Avaya DevConnect sponsors.
Avaya Customer Connections Mobile enables a customer to navigate dynamic smartphone menus which guide them through self-driven inquiries and tasks. If further assistance is needed, the customer can make a request to be connected to an available expert. An estimated wait time is provided if no agent is immediately available; customers can choose to wait, request an immediate return call or schedule one for a more convenient time. All customer information from the start of the activity is carried throughout the entire interaction -- from self service through assisted -- for a seamless service experience that eliminates the need for the customer to repeatedly provide the same information.
Bill Blattman, Director of Business Development, Digital DataVoice, comments, "Avaya Customer Connection Mobile is an innovative solution that provides our customers with a unique ability for smartphones that can increase satisfaction while reducing costs. Most of our customers are seeking ways to increase self-service containment and improve the customer experience. Avaya Customer Connections Mobile will help them meet both of those goals while enabling the customer to connect with a live agent just at the point they need. We're very excited about bringing best-in-class solutions such as this to our enterprise customers."
About Digital DataVoice (DDV)
Digital DataVoice Corporation (DDV) is a recognized leader in the design, development, deployment and support of custom self-service and assisted-service solutions for contact centers. DDV's areas of expertise include: Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Automatic Speech Recognition, SMS/Text Integration, Mobile Application Development and Web/Call Center Integration. In addition to sales and maintenance of IVR, CTI, Mobile and Speech platforms, DDV offers a broad range of professional services. With more than 25 years of experience, DDV assists customers looking to optimize these long-term investments through managed service offerings.