SOURCE: Digital Fuel

June 11, 2008 09:00 ET

Digital Fuel Hosts ITIL and Business Service Management Success Webinar

ITIL Leaders Digital Fuel and Third Sky Join Forces to Share BSM Insights and Best Practices

SAN MATEO, CA--(Marketwire - June 11, 2008) - Digital Fuel®, the leader in customer-facing Business Service Management (BSM) software, today announced that it will host a webinar titled, "How to use ITIL to achieve BSM Success" along with Third Sky, a full service IT Services Management (ITSM) solutions provider. This practical educational session will focus on how to integrate IT services with business goals and examine best practices for prioritizing ITIL processes to achieve these objectives. The webinar will take place on Thursday, June 12 at 9:00 a.m. PDT. For more information and to register now, please click here.

Digital Fuel executive Mike Paiko and Reg Lo, Vice President of Third Sky will draw on their years of experience in the BSM space to discuss how ITIL v3's customer-facing processes: Service Portfolio Management, Service Level Management, and IT Financial Management, are the cornerstones for transitioning from an internally-focused organization to one that integrates business goals and customer satisfaction into their service management processes. Other topics covered will include:

--  The basics of Business Service Management and ITIL;
--  The importance of starting with ITIL's customer-facing processes;
--  How these processes support your Business Service Management Strategy;
--  How to demonstrate business value and drive continuous improvement;
    and
--  How Business Service Management software can automate these processes
    and accelerate the realization of benefits.
    

"How to use ITIL to achieve BSM Success" is the fifth webinar in Digital Fuel's ongoing webinar series focused on ITIL-related issues. The webinars have been hugely successful, attracting more than 400 registrants per webinar. The success of this series underscores the strong and rapidly growing demand among service organizations for insights and best practices for successful ITIL implementations. It also validates Digital Fuel's leadership position in the market in helping forward thinking service organizations deliver better services, better align services with costs and more tightly align business and IT goals. To view and download previous webinars, please click here.

"This is a great chance for Digital Fuel to share the expertise we've accumulated from years of helping companies successfully implement effective and efficient IT services management processes," Yisrael Dancziger, CEO, Digital Fuel stated. "Our work with Third Sky on this webinar is a testament to our leadership in the space and our passion for helping companies effectively manage IT and services to decrease costs and improve overall quality of service."

For more information and to register now for the "How to use ITIL to Achieve BSM Success" webinar, please click here.

To learn more about the Digital Fuel and its ServiceFlow BSM software solutions, comprised of ServiceFlow Catalog, ServiceFlow SLM and ServiceFlow Finance visit the Digital Fuel website at http://www.digitalfuel.com/

About Digital Fuel

Digital Fuel Technologies, Inc. is the leading provider of Service Catalog, Service Level Management and Service Financial Management software solutions for IT, Communications, HR, F&A in enterprises and commercial service providers. The company's ServiceFlow business software applications manage billions in Telco, IT and other business services at companies and governments around the world such as British Telecom, Cisco, Computacenter, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Sprint, Steria, Telefonica, Telus, WiPro and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at www.DigitalFuel.com.

About Third Sky, Inc.

Third Sky, Inc., founded in 2002, is a privately held services company, dedicated to providing Service Management solutions "in the Real World" to a broad range of clients in all market segments. Our team of professionals has combined a deep knowledge of ITSM best practices with the practical experience of successfully applying those practices "in the real world." In this way, we have helped hundreds of companies transform their IT organizations into strategic, business-aligned service providers -- delivering the highest levels of service and support while lowering their total cost of ownership (TCO). Third Sky is a full-service provider in the area of IT Service Management (ITSM). Our core competencies include: Education, Process Consulting, Technology Solutions. For more information visit us at www.thirdsky.com or email us at info@thirdsky.com

Contact Information

  • Media Contact:
    Virginia Zimpel
    +1 (415) 625-8555
    fuel(at)launchsquad(dot)com