SOURCE: TeleTech Holdings

February 18, 2009 08:00 ET

Direct Alliance Awarded Government Sales Team of the Year

Outstanding Sales Performance Receives Stevie® Award for Sales and Customer Service

TEMPE, AZ--(Marketwire - February 18, 2009) - Direct Alliance, a wholly owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC) and a leading business process outsourcing provider of integrated sales and marketing solutions, today announced that it was presented with a Stevie® Award in the category of Government Sales Team of the Year at the third annual gala event honoring excellence in Sales and Customer Service.

More than 500 entries from companies of various sizes, geographic regions, and industries were submitted to this year's international competition. In the past four years, Direct Alliance has won awards in several different Stevie® award categories including Computer Hardware Sales Team of the Year, Best Sales Coaching Program of the Year, and Government Sales Team of the Year.

The Direct Alliance government sales team uses proven and scalable processes to sell effectively and efficiently into government agencies on behalf of the client. They apply bid management and account management strategies that are uniquely tailored to address the opportunities and challenges for organizations that purchase under public sector contracts.

"This is a great achievement and an honor," said Judi Hand, president of Direct Alliance. "The team is truly deserving of this award by the passion and dedication they display each and every day. This program has driven tremendous sales results, building further value in relationship and pipeline activity that will continue to drive sales and customer loyalty."

Direct Alliance has more than fifteen years of direct sales and marketing experience in the public sector market leveraging award-winning sales best practices that deliver positive sales results for industry-leading clients. The organization is a recognized leader in outsourced sales solutions targeting K-12, higher education, state, local and federal government agencies.

"This year's honorees demonstrate that even in challenging economic times, it's possible for organizations to continue to shine in sales and customer service. This encompasses the two most important functions in business: acquiring and keeping customers," said Michael Gallagher, president of the Stevie Awards.

ABOUT DIRECT ALLIANCE

Direct Alliance offers sales outsourcing solutions for its clients across a variety of countries and industries including high tech, retail, healthcare, software, consumer electronics, and telecommunications. Utilizing state-of-the art technology and best practices, Direct Alliance provides integrated sales solutions such as inbound and outbound sales programs, direct marketing, analytics, e-commerce, and order management. These solutions enable highly recognized brands to extend their market coverage in small, mid-size, and enterprise segments while accelerating sales with some of the best revenue-to-expense ratios in the business process outsourcing (BPO) industry. Founded in 1993, Direct Alliance is headquartered in Tempe, Arizona and employs more than 700 people. It is a wholly owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), a top 100 global outsourcing provider recognized by the International Association of Outsourcing Professionals (IAOP). For additional information, visit www.DirectAlliance.com or call 800.656.5827.

ABOUT THE STEVIE AWARDS

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

Sponsors of the third annual Stevie Awards for Sales & Customer Service are John Hancock Mutual Funds, Sales Partnerships, and ValueSelling Associates.

Contact Information

  • Investor Contacts:
    Karen Breen
    Investor Relations
    303-397-8592

    Media Contact:
    Nancy Metzger
    Media Relations
    303-397-8450