SOURCE: TeleTech; Direct Alliance

TeleTech; Direct Alliance

March 09, 2010 20:00 ET

Direct Alliance Receives Government Sales Team of the Year Award

Sales and Marketing Organization Receives Stevie® Award for the Second Consecutive Year

TEMPE, AZ--(Marketwire - March 9, 2010) - Direct Alliance, a wholly-owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC) and a leading provider of comprehensive, turnkey sales and marketing solutions, today announced it was awarded Government Sales Team of the Year by the Stevie® Awards.

For the second year in a row, Direct Alliance has been recognized for its excellence in sales and customer service. Direct Alliance was chosen from more than 500 companies of all sizes and across virtually every industry. The Government Sales Team of the Year Award recognizes Direct Alliance's highly specialized and skilled approach to generating incremental revenue, improving customer retention and re-engineering processes to help clients more effectively and efficiently penetrate the public sector market.

"It is an honor to receive this prestigious award two years in a row," said Judi Hand, president and general manager of Direct Alliance. "Our government team has driven tremendous sales results for our clients, building stronger customer relationships and new business pipeline activity. Each account executive is trained to effortlessly navigate through the complex process of selling into public sector entities to give our clients a competitive edge in the public sector market."

The Direct Alliance government sales team uses proven account management strategies to sell into local, state, federal, education and healthcare entities on behalf of clients. Dedicated Direct Alliance account executives are trained and certified to build and grow sales relationships and apply bid and account management strategies that are uniquely tailored to address the opportunities and challenges for organizations that purchase under public sector contracts.

"This year's honorees demonstrate that even in challenging economic times, it's possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers," said Michael Gallagher, president of the Stevie Awards.

Direct Alliance has more than fifteen years experience selling into the public sector market, helping clients achieve their most ambitious public sector revenue goals through transformative turnkey go-to-market strategies. For more information about Direct Alliance, please visit their Web site at


Direct Alliance offers integrated sales and marketing outsourcing solutions for its clients across a variety of countries and industries including public sector, high tech, retail, healthcare, software, consumer electronics, and telecommunications. Utilizing state-of-the art technology and best practices, Direct Alliance provides integrated sales solutions such as professional inside sales programs, lead generation, account management, customer acquisition, direct marketing, analytics, e-commerce, and order management. These solutions enable highly recognized brands to extend their market coverage in small, mid-size, and enterprise segments while accelerating sales with some of the most competitive revenue-to-expense ratios in the business process outsourcing (BPO) industry. Founded in 1993, Direct Alliance is headquartered in Tempe, Arizona and employs more than 700 people. It is a wholly-owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), a top 100 technology-enabled global outsourcing provider recognized by the International Association of Outsourcing Professionals (IAOP). For additional information, visit or call 800.656.5827.


Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

Sponsors of the Fourth Annual Stevie Awards for Sales & Customer Service included official publications Sales & Marketing Management (SMM) and Training magazines, as well as the Sales Association, SalesLabs, and ValueSelling Associates.

Contact Information

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    Investor Relations

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    Media Relations