SOURCE: Done Right!

September 16, 2008 10:00 ET

Directory Links Guaranteed Service Providers With LA Homeowners Looking to Have Home Projects "Done Right!®"

Nationwide Firm That Guarantees Work by Pre-Screened Companies in More Than 100 Home Improvement Categories Brings Services to Los Angeles Metro Area

LOS ANGELES, CA--(Marketwire - September 16, 2008) - Starting today, Done Right!, a Pasadena-based company that provides directories of home improvement service providers to consumers across the nation, will be offering free online and print directories to LA metro area homeowners.

"Tens of thousands of homeowners annually receive inadequate, unprofessional or fraudulent home repair work, which constitutes the number one fastest growing consumer complaint(i)," said Done Right! CEO Paul Ryan. "Our primary mission is to provide a trusted, easy way for people to select and hire home improvement professionals. Through our pre-screening process and the Done Right Guarantee®, we help make the home improvement process less stressful and prevent the consumer from paying for substandard home improvement work."

All of Done Right!'s service professionals are vetted by a rigorous, ongoing internal and external process that reviews the professionals' license status, insurance coverage, professional references and complaint history with the State of California and local Better Business Bureau. Done Right! backs the work of its professionals with the Done Right Guarantee, a promise to be the consumer's advocate in any dispute between the consumer and the home care professional and, if necessary, to make a payment up to $1000 if the project is not done correctly.

If any contractor doesn't perform for consumers in accordance with Done Right!'s high standards, they are removed from the directory. In this way Done Right! differentiates the reputable contractors from the lower quality contractors. "Done Right!'s standards are tough," says Trung Vu, general manager of Handyman On Demand, Los Angeles. "The directory helps us build our business as well as our reputation for quality work. People know that you're a good, reliable company if you're in the Done Right Directory, so they look there first."

The Done Right Directory is available online or in print. To find a home improvement professional in your area, get more information on Done Right! or order a copy of the print directory, please go to www.DoneRight.com.

Additional Links

-- 2007 Consumer Complaint Survey Report, July 30, 2008 (home repair number two complaint and number one fastest growing complaint)

-- The Home Improvement Research Institute

-- American Housing Survey for the United States: 2005, August 2006

-- Done Right! Home Improvement Tips/Articles

About Done Right!

The Done Right Directory takes the chance out of home care and home improvement. Done Right! is dedicated to providing homeowners the information they need to quickly find the best contractor or professional for their home improvement or home repair project. Carefully pre-screened and relentlessly reviewed home improvement professionals are guaranteed to do the job right. Done Right! serves over 100 categories in home repair, remodeling and improvement. The Done Right Directory, free to consumers, is available online or in print in over 35 major US metropolitan areas. For more information on Done Right! or, to order a copy of the print directory, go to www.DoneRight.com.

(i) 2007 Consumer Complaint Survey Report - July 30, 2008

Contact Information

  • Media Contact:
    Rachel Weikum
    Weikum Communications
    Email Contact
    (503) 636-4762