SOURCE: DocFinity


May 18, 2011 08:00 ET

DocFinity Wins 2011 RAVE Award

Takes Document Management Category for Second Consecutive Year

STATE COLLEGE, PA--(Marketwire - May 18, 2011) - DocFinity, a provider of enterprise content management (ECM) and business process management (BPM) software to the insurance, healthcare, higher education, and other industries, has won the 2011 RAVE Award. Co-sponsored by Tech Decisions and Novarica, these awards recognize outstanding software and IT service providers based on feedback from their customers.

"To win this award is a great honor. It indicates how our customers feel about DocFinity and our staff," said Ron Prichard, DocFinity's president. "We're especially gratified to receive it two years running. We work hard to support our customers, partnering with and learning from them to make the product more powerful, more effective, and easier to use. This award gives us a measuring stick for our performance."

The RAVE Awards rank customer satisfaction to "provide a transparent, unedited picture of how well a... provider meets its users' needs." In the five categories measured, DocFinity's technology ranked 97 percent, its functionality ranked 98 percent, its organization ranked 98 percent, its staff ranked 99 percent, and its customer satisfaction ranked 97 percent. DocFinity's overall satisfaction ranking for 2011 was 98 percent, up a point from last year's winning rank of 97 percent.

While RAVE rankings are anonymous, several quotes were cited in DocFinity's results:

  • "Vendor has my business success as a top priority."
  • "Vendor invests aggressively in improving technical performance through new releases and fixes."
  • "Product is an elegant solution to our business problem."
  • "Organization listens to your needs and will work with you."
  • "I would highly recommend this vendor solution to a peer."

For more information about Tech Decisions, please visit For more information about Novarica, please visit For details on DocFinity's award, please visit:

About DocFinity
DocFinity is a product of Optical Image Technology, Inc. (OIT), a developer of business-improving products and services, headquartered in State College, PA. Since 1986, OIT has been creating products and services that improve business performance by providing better information management, enabling better decision-making, improving responsiveness and customer service, and reducing operational expenses. Because of our cultural commitment to our customers, we've also been delivering award-winning support. To learn more, please visit, call us at 800-678-3241, or email

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