SOURCE: AIIM - The ECM Association

February 20, 2007 10:05 ET

Document Management Service Providers Critical to Fulfill Needs of End Users

SILVER SPRING, MD -- (MARKET WIRE) -- February 20, 2007 -- AIIM - The Enterprise Content Management Association released results today from its new Industry Watch study "State of the Document Management Service Provider Industry." The study of over 232 executives in the document "channel," sponsored by Böwe Bell+Howell, DocuWare, EMC/Captiva, and Hyland Software, found that the "channel" which includes resellers, distributors, consultants, and service providers, is critical to the development, delivery and implementation of document, content, and records management solutions for end users.

"The document channel is strong and healthy," states AIIM President John F. Mancini. "In looking at revenue growth in this year's survey versus last year, companies exhibit virtually the same positive outlook as last year. 18% of those responding reported that revenues 'increased significantly' in 2006, and another 56% reported that revenues 'increased' (a total of 74%). This is virtually identical to the 77% that reported rising year over year revenues in 2005."

The customer base for document management service providers is also growing. 38% of respondents reported that the number of customers increased by more than 10% during 2006, and another 43% reported an increase in the customer base of between 1 and 10%.

"We believe that as core ECM technologies become more mainstream, the document channel will play an increasingly important role in meeting end user needs. The more effective companies in the channel are increasingly focusing their efforts on specific vertical industries or key processes. It is no longer enough to be a generic solutions provider."

The top vertical priorities for the channel reflect the traditional industries with significant document challenges. At the top of the list is healthcare. Likely reflecting the increasing need for automation and compliance solutions -- 78% of survey participants provide solutions for the healthcare industry, up from 66% in the 2005 survey. Banking and insurance (two-thirds of solutions providers are active in these two verticals) and manufacturing (66%) fill out the two through four slots. Those providing manufacturing solutions increased from 56% in 2005 to 66% in 2006. State and local governments continue to represent an important market for the channel, with 63% of companies surveyed providing solutions for this vertical.

The report is available at

About the Survey

The survey was conducted in October 2006 using an on-line survey instrument. A total of 232 company executives in the document "channel" participated in the survey. This is the fourth year that AIIM has conducted this survey. During the first two years, the survey focused exclusively on service company executives. In 2005 and 2006, we broadened participation to include VARs, systems integrators, and consultants. This reflects the convergence we have seen among the channel for delivering document management systems.

The overall demographics of the participants include: 38% service companies, 29% VARs, 14% consultants, 12% systems integrators, 5% other, 2% VADs. Two-thirds of the survey participants were either VARs or service companies. This reflects a very similar distribution to the 2005 survey in which 20% of the participants were VARs and 37% were service companies.

About the Sponsors

Böwe Bell + Howell

Böwe Bell + Howell Scanners is focused exclusively on making document scanners. We have a full line of document scanning solutions designed with the user in mind. In fact, we make some of the fastest, most dependable, most cost effective and easiest-to-use scanners in the world. No matter what business you're in, if you need to convert documents into high-quality digital images quickly and simply, Böwe Bell + Howell Scanners has a high-volume, mid-volume or low-volume scanner to meet your real-world needs. Our passion for scanners is exceeded only by our commitment to our customers. This ongoing commitment -- to always add value to every scanning solution -- continues to drive our people, our products and our success. That's why the world's largest installed distributed scanning solution, implemented by Federal Express all over the world, is running on Böwe Bell + Howell Scanners.


Founded in 1988, DocuWare ranks among the worldwide leading Integrated Document Management software companies with more than 6,000 installations and tens of thousands of users in over 50 countries. The software is distributed by over 400 resellers creating a worldwide independent authorized reseller network. DocuWare AG is based in Germering near Munich, Germany with subsidiaries in New York, London, and Spain. DocuWare is an Integrated Document Management software solution that can automate business processes by managing any type of document, regardless of format or source, in a central document pool allowing authorized access worldwide.

EMC Captiva

EMC Captiva® input management solutions transform information from paper, fax and electronic sources into business-ready electronic content suitable for processing by content management, enterprise resource planning, customer relationship management and other information management systems. The Captiva suite of input management solutions meets the needs of organizations large and small and can readily scale from one department to a global enterprise. The comprehensive Captiva input management solution suite includes document capture, forms processing, invoice processing, intelligent document recognition and classification, distributed capture, imaging solutions, applications monitoring and premium services. For more information, visit

Hyland Software Inc.

Established in 1991, Hyland Software Inc. is the developer of OnBase, a rapidly deployable suite of enterprise content management (ECM) software applications. OnBase is a modular suite of ECM applications that includes document imaging, workflow, electronic document management, COLD/ERM and records management. OnBase allows organizations to manage all digital content, including scanned paper documents, e-mails, faxes, print streams, application files, e-forms, Web content and multimedia files. OnBase is used by businesses and government agencies around the world to reduce the time and cost of performing important business functions and address the need for regulatory compliance through the management, control and sharing of digital content with employees, business partners, customers and other constituencies. For more information about OnBase, please contact an OnBase Authorized Solution Provider or visit

About AIIM ( - The Enterprise Content Management Association

AIIM is the international authority on Enterprise Content Management (ECM) -- the tools and technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM enables four key business drivers: Continuity, Collaboration, Compliance, and Costs.

For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. With 70,000 industry professionals as members, the association is international in scope, independent, implementation-focused, and, as the representative of the entire ECM industry -- including users, suppliers, and the channel -- acts as the industry's intermediary.

As a neutral and unbiased source of information, AIIM serves the needs of its members and the industry by providing educational opportunities, professional development, reference and knowledge resources, networking events, and industry advocacy. Visit the ECM Industry Watch BLOG at

Contact Information

  • Contact:
    Beth Mayhew
    Senior Manager Marketing, Branding & Public Relations
    AIIM - The ECM Association
    1100 Wayne Avenue, Suite 1100
    Silver Spring, MD 20910
    Email Contact