February 16, 2007 13:00 ET

Document Solution From IBM, Partners, Does Good Deed for Norfolk County

NORFOLK, MA -- (MARKET WIRE) -- February 16, 2007 -- The Norfolk County Registry of Deeds has reduced costs and decreased waiting times by over 200 percent with an electronic document management solution from IBM (NYSE: IBM) and its partners.

IBM and Business Partners Strategic Computer Solutions and Browntech provided planning and implementation services, a System i server and a document management and imaging system last year that allows the county to process 330,000 documents per year -- more than double what it could do before.

Previously, the county's paper-based system was backlogged for a year and could provide titles and other documents only for the previous five years. The county's new system turns around requests in less than 48 hours and has catalogued images, index and title information as far back as 1965.

Upon registering for the deeds online service at, users can quickly and efficiently obtain information and print documents from the Norfolk County Registry's Web site.

"We wanted to invest our taxpayers' money in the best technology to sort, archive and make accessible the deeds and titles information to our customers and their intermediaries, 24/7, 365 days a year," said Register of Deeds William P. O'Donnell. "With the powerful server technology we purchased from IBM, we have achieved 85 percent of this task in less than three years."

The Norfolk County Registry of Deeds is the principal office for real property records in Norfolk County's 28 towns, providing services such as determining property ownership, researching land titles and acquiring copies of recorded documents and plans.

With help from Strategic Computer Solutions, the Deeds Registry upgraded to a System i server running the customized Browntech Document Management and Imaging System solution, which provides all the functionality required for employees to receive, index, proof, scan, view or fax the documents. The IBM services team provided pre-solution assurance and planning services, implementation services and the platform migration.

In addition to supporting Internet accessibility, the solution supports billing and receivables processes and enables users to generate reports, designed not only to increase employee productivity, but also to extend accurate information to the public.

With the increased processing and storage capacity of the server and the advanced document management and imaging capabilities, the Deeds Registry provides users with fast online access to documents dating back to 1793.

"Technology has been the foundation of our modernization initiatives at the Registry of Deeds," concluded Register O'Donnell.

About Norfolk County Registry of Deeds:

The Norfolk County Registry of Deeds serves 28 towns in Massachusetts with approximately 650,300 citizens. It has been a vital component of Norfolk County government since 1793, the year Norfolk County was created through an act of the legislature signed into law by Governor John Hancock. For more information about Norfolk County Registry of Deeds, visit

For more information about IBM, visit

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