ORLANDO, FL--(Marketwired - March 18, 2014) -
Donper America introduces a customer-exclusive Android Application that focuses solely on improving training and support for soft serve machine operators. This easy-to-use app includes step-by-step instructions, videos, troubleshooting guides, and much more that will help to continue educating frozen yogurt store operators on their equipment. Ongoing training is something that is currently lacking within the soft serve machine industry, and now, it will be easier than ever for frozen yogurt store operators to learn how to properly maintain and operate their machines.
"We knew there was a better way to support our customers. For established businesses, training new employees on the soft serve equipment can be an issue, since often times there is no set operating curriculum," says Scott Turner, service manager at Donper America, "Today, interactive videos and step-by-step presentations help operators to learn and retain more information than they would with a regular text manual."
Donper America created this app to be user-friendly. The step-by-step interactive instructions, glossaries, videos, and troubleshooting guides help store owners not only continue their own education on the equipment, but also help to easily train new employees that have not worked with soft serve equipment in the past. The ease of access is also a convenient feature for store owners. Instead of physically searching through a paperback manual, operators can now just open their Donper America Training App to easily find exactly what they are looking for.
"Until now, the soft serve machine industry only offered service and training through an initial machine set-up, over-the-phone troubleshooting, or in-store service calls made by commercial refrigeration technicians," continued Scott Turner, "the problem with this model is that employees aren't usually familiar with basic troubleshooting techniques until there is a problem with one of the machines. This app helps to solve this problem by allowing our customers to learn proactively."
Donper America envisions that, with this one-of-a-kind app, frozen yogurt store operators will be able to keep their equipment consistently up and running because they will have better training and more knowledge on how to correctly operate and maintain each of their machines. In turn, this will allow operators to watch their customers and machines swirl more profits for their stores.
About Donper America
Donper is an innovator in commercial foodservice refrigeration. Donper America works as a strategic partner to deliver profitable solutions to verticals such as convenience stores, hotels, restaurants, franchises and frozen yogurt shops. Donper America's frozen yogurt division, Frozen Yogurt Solutions, specifically focuses on the expansion of the frozen yogurt market. For more information about Donper America, visit www.donperamerica.com.
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