SOURCE: Talkdesk

May 31, 2016 09:00 ET

DoorDash Wins Talkdesk's 2016 Most Customer-Centric Culture Award

DoorDash Recognized by Talkdesk for Exceptional Commitment to Its Customers

SAN FRANCISCO, CA--(Marketwired - May 31, 2016) - Talkdesk announced today that it had awarded DoorDash with Talkdesk's 2016 Customer Award Most Customer-Centric Culture Award. DoorDash was recognized for excellence in customer experience alongside other winners Ting, Tuft & Needle, Rev, and SpotHero at Talkdesk's first annual customer experience summit, Opentalk, on May 17th in San Francisco.

"DoorDash and all of Talkdesk's 2016 Customer Award winners are redefining the future of the customer experience by humanizing the way companies interact with their customers," said Talkdesk Founder and CEO Tiago Paiva. "We're honored to be a part of their continued growth and success."

The Customer Awards celebrate Talkdesk's most forward-thinking customers for their advanced and innovative use of Talkdesk's real-time communication platform. These companies represent the best in customer-centric thinking by leveraging Talkdesk to meet the needs of their customers and prospects.

"We're proud to receive this award recognizing the hard work of our customer experience and support teams," said Andy Kim, Sr. Director of Support Operations at DoorDash. "Providing a consistently delightful experience with every delivery is ingrained in our company's DNA and through a combination of thoughtful product design, innovative technology, and hard-working front line staff, we are delivering on this promise daily."

The Most Customer-Centric Culture Award is given to the Talkdesk user that builds internal systems and processes that put the customer at the heart of every department. This company strives to foster an environment that promotes empathy for customer pain points in all team members.

DoorDash enables people to purchase food from local merchants and have it delivered to their doors in less than 45 minutes. At DoorDash, customer experience is not just limited to the end consumer. This company aims to deliver delightful experiences to everyone who uses the platform -- from customers to Dashers to merchants. They empower team members with customer-centric business tools, like Talkdesk, to make the performance of their duties easier so that they can focus more on creating positive interactions.

About Talkdesk
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, real-time conversations with customers.

About DoorDash
DoorDash is a Silicon Valley technology company that brings the very best of the city to your doorstep by connecting customers with local businesses. Founded in the summer of 2013, DoorDash empowers business-owners to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency. By building the on-demand delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time.