SOURCE: QuestBack

May 29, 2013 09:00 ET

Double-Digit Revenue Growth Contribute to a Strong 2012 for QuestBack

Leading Provider of Enterprise Feedback Management Reports 25% Revenue Growth in 2012

OSLO, NORWAY--(Marketwired - May 29, 2013) - QuestBack, a global leader in enterprise feedback management (EFM), customer experience management and social CRM solutions, today announced rapid business growth in 2012. 

During 2012 the company strengthened its position as one of the world's leading suppliers of complete services and solutions for the collection, analysis and distribution of feedback and business critical data. QuestBack emerged as the undisputed leader in the European EFM market and one of the leading global EFM providers.

As a result, 35% of the Forbes top 100 brands have turned to QuestBack for its cutting edge EFM and social CRM solutions including Citi and other globally known brands. In addition, QuestBack was cited in several analyst reports for its leadership and standout performance in 2012. These include: Critical Capabilities for Peer-to-Peer Customer Community Software, 2012 Magic Quadrant for Social CRM and the Hypatia Galaxy Vendor Evaluation Report.

The company continues on a profitable growth track with reported revenue of 49.65M USD in 2012, up from 39.86M USD in 2011 -- an increase of 25%. Billings during the period increased by 28%. The group continues to show great results, with a reported EBITDA of 5.33M USD in 2012. In addition, QuestBack's international expansion continues with seven fully owned subsidiaries in Europe and the U.S., and franchise offices in another twelve countries.

"We're proud of what we accomplished in 2012," said Frank Mollerop, CEO QuestBack. "These results make QuestBack one of the most robust and viable vendors in the space. In 2013, we're continuing to innovate, bringing next generation feedback tools to brands across a broad range of industries -- including financial services and consumer -- to help our customers gain competitive edge by optimizing their business processes and customer experiences."

QuestBack Quick Facts:

  • 89% of customers are willing to recommend QuestBack to others
  • 96% approximate renewal rate on enterprise offering
  • QuestBack owns and supports more than 400 communities with 18 million members
  • More than 300 employees in 19 offices across every continent
  • QuestBack guarantees a 99.932% data-collection uptime with its offering
  • Customers conduct surveys in more than 20 languages
  • EFM and social CRM solutions serve customers in financial services, retail, IT, consumer goods, pharmaceutical and hospitality

About QuestBack
QuestBack is a global leader in enterprise feedback management, customer experience management, Social CRM, and market research solutions. The company's SaaS-based feedback and engagement platform enables organizations to gain actionable insights and build stronger relationships with customers and employees. More than 4,500 global customers -- including Volvo, Ernst & Young, Coca-Cola, Microsoft and Citi and one third of the Forbes 100 -- rely on QuestBack to increase customer and employee satisfaction through real-time feedback. Founded in 2000, QuestBack is headquartered in Oslo, Norway and privately held with more than 300 employees in 19 offices worldwide. For more information, visit

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