SOURCE: Epicor Software Corporation

Epicor Software Corporation

January 10, 2011 09:00 ET

Duke Manufacturing to Centralize Its Global Business Operations With Epicor's® Next-Generation Enterprise Resource Planning Suite

Global Food Service Equipment Solutions Provider Selects Epicor for Its Best-in-Class Functionality, Ease of Use and Low Total Cost of Ownership

IRVINE, CA--(Marketwire - January 10, 2011) - Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced that Duke Manufacturing, a leading global food service equipment solutions provider, has selected the Epicor 9 next-generation enterprise resource planning (ERP) solution. Positioned around the globe with sales, distribution and service facilities worldwide, Epicor will centralize Duke Manufacturing's wide-reaching business operations, and replace its vastly disjointed information systems with a fully-integrated, single-source ERP solution for a more streamlined business and IT infrastructure.

Founded in 1925 and headquartered in St. Louis, Mo., Duke Manufacturing is a leader in the design and manufacture of equipment solutions for the food-service industry, including major restaurant chains and dining facilities for schools and other institutions. Impressive growth and successful expansion into international markets required the company to implement a business software solution designed for global operations. Duke Manufacturing was immediately confident in Epicor's ability to integrate the entire company on a single solution, while providing the company with embedded global business management functionality, including multisite, multicompany and multilingual capabilities, to help better handle their business requirements on a worldwide basis.

"As a company we have grown significantly in size and complexity, and broadened our international reach, making it critical for us to centralize and standardize our key business activities on a single data source in order to consolidate our global operations and create greater visibility to support strategic decisions," said David Marvel, COO, Duke Manufacturing. "Epicor provides us with the information system we need to track everything from our manufacturing operations to our financials on a single solution, enabling us to keep pace and stay ahead of the curve."

Embedded Functionality and Higher ROI

Duke Manufacturing assembled a selection committee in charge of developing specification guidelines and identifying key day-to-day business requirements. After narrowing the search down to three vendors, the company performed a fully-fledged return on investment (ROI) evaluation to identify cost and time savings. Epicor's business impact was far superior to the competition, expected to deliver a higher ROI and provide all of the embedded functionality Duke Manufacturing required. "Epicor ROI Services played a major role in helping us identify areas of the business that had the most potential for savings, which was fundamental to justifying our investment in an ERP solution," said Christine Freed, director of IS, Duke Manufacturing. "We chose Epicor for its best-in-class functionality, ease of use and low total cost of ownership."

Real-Time Business Intelligence

Epicor will enable Duke Manufacturing to consolidate its ERP, customer relationship management (CRM) and supply chain management (SCM) in a single solution on a single platform, and replace transaction-based processes with real-time business intelligence. Using Epicor's multi-plant functionality to oversee its global service facilities, Duke Manufacturing will now have visibility into each plant's operations and inventory levels, helping to optimize management and control, and ultimately improve manufacturing efficiencies. "Becoming faster and more efficient was among the main key drivers for implementing an end-to-end ERP solution," said Richard Arthur, director of marketing, Duke Manufacturing. "Through embedded processes, Epicor will allow us to track opportunities, customers, sales and product information, and monitor trends all in one place, which is something we never had before."

"The main objective was to take our current business processes and make them more efficient by reducing the number of external solutions working in isolation so that we are only supporting one system," added Freed. "With Epicor, everyone has access to real-time information that is delivered in a uniform environment so tasks can be performed faster and more efficiently."

"We are excited to provide Duke Manufacturing with a fully-encompassing enterprise solution that will support best practice processes for handling the complexities of managing multiple business operations on a worldwide basis," said James Norwood, senior vice president, worldwide product marketing for Epicor. "Built from the ground up on a service-oriented architecture, Epicor is a highly flexible solution that is designed to scale with a company as it grows in size and expands across geographic regions. Epicor features powerful global business management capabilities that are fully embedded into the system, providing companies with an opportunity to expand their offerings and global footprint while keeping pace with today's international business environment."

About Epicor Software Corporation

Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor takes pride in more than 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale. The Company's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit

Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

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    Epicor Software Corporation

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    Epicor Software Corporation