MOUNTAIN VIEW, CA--(Marketwire - October 10, 2007) - eGain Communications Corporation (
OTCBB:
EGAN), provider of the industry's top-rated* customer service and contact
center software for in-house or on-demand SaaS deployment, announced its
inclusion today in the 2007 Software 500, Software Magazine's list of the
world's premier software and services providers.
Directed towards medium to large enterprises, their IT professionals,
software developers, and business managers, the Software 500 is a
revenue-based ranking of the world's largest software and service
providers. More specifically, it is based on the total worldwide software
and services revenue for 2006 including revenues from software licenses,
maintenance and support, training and software-related services and
consulting. In addition to public documents, this information was collected
from a survey prepared by King Content Co. and posted at
www.softwaremag.com. "The 2007 Software 500 results show that growth in the
software and services industry was healthy from 2006 to 2007, the ranking
year. The industry continues to be dynamic with more than 98 new companies
on the list this year for the first time," said John P. Desmond, editor of
Software Magazine and Softwaremag.com. "The Software 500 helps CIOs, senior
IT managers, and IT staff create the short list of business partners. It is
a quick reference of vendor viability."
"Being named for the fifth year in a row to the Software 500 is an honor
for eGain," said Ashu Roy, CEO of eGain. "eGain's steadily improving rank
over the past three years shows the growing demand for robust customer
service solutions for unified, multichannel customer service."
The Software 500 list is published online at
www.softwaremag.com.
*Source:
2007 Forrester Wave™ report on interaction-centric customer service
management software: #1 in "strategy," "customer service," product
capabilities, "architecture and platform," "product strategy," "corporate
strategy," and "customer base"
2006 Forrester Wave report on eService: Rated as a leader in current
offering and strategy with the highest scores in 14 enterprise-critical
criteria
2005 Forrester Wave on eService: Rated #1 in "current offering"
2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel, Cross-
Lifecycle Customer Service -- overall capabilities, knowledge management,
architecture and analytics
About Digital Software Magazine, the Software Decision Journal, and
Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand
name in the high-tech industry for nearly 30 years. Softwaremag.com, its
Web counterpart, is the online catalog to enterprise software and the home
of the Software 500 ranking of the world's largest software and services
companies, now in its 25th year. Software Magazine and Softwaremag.com are
owned and operated by King Content Co.
About King Content Co. and the Software Marketing Perspectives Conference &
Expo
King Content Co., owner of Software Magazine, is holding a one-day Software
Marketing Perspectives Seminar & Expo at the Hyatt Regency Austin on Town
Lake, on Oct. 23, 2007. To register, go to
www.smpevent.com. The event
offers a spin-free zone where VPs and directors of technology product
management, primarily from the software industry, can share experiences and
network with each other.
The fourth annual Software Marketing Perspectives Conference & Expo will be
held at the Santa Clara Convention Center, Santa Clara, Calif., from May
7-9, 2008. Watch the event Web site for program information.
About eGain
eGain (
OTCBB:
EGAN) is a leading provider of customer service and contact
center software for in-house or on-demand SaaS deployment. For more than a
decade, the world's largest companies have relied on eGain to transform
their traditional call centers, help desks, and web customer service
operations into multichannel customer interaction hubs. Based on the Power
of One™, the concept of one unified platform for multichannel customer
interaction and knowledge management, these hubs enable dramatically
improved customer experience, end-to-end service process efficiencies,
increased sales and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit
www.eGain.com or call the company's
offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental
Europe).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.
Contact Information: eGain Media Contact:
Jamie Abayan
Tel: 650-230-7532
Email: pr@egain.com
Software 500 Contact:
Tracy Kunichika
Software 500 Project Leader
Email: tracyk@softwaremag.com