SOURCE: eGain

October 10, 2007 12:00 ET

eGain Named to Software Magazine's Annual "Software 500" List for Fifth Year in a Row

Software Magazine Ranks eGain as One of the World's 500 Largest Software Companies

MOUNTAIN VIEW, CA--(Marketwire - October 10, 2007) - eGain Communications Corporation (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, announced its inclusion today in the 2007 Software 500, Software Magazine's list of the world's premier software and services providers.

Directed towards medium to large enterprises, their IT professionals, software developers, and business managers, the Software 500 is a revenue-based ranking of the world's largest software and service providers. More specifically, it is based on the total worldwide software and services revenue for 2006 including revenues from software licenses, maintenance and support, training and software-related services and consulting. In addition to public documents, this information was collected from a survey prepared by King Content Co. and posted at www.softwaremag.com. "The 2007 Software 500 results show that growth in the software and services industry was healthy from 2006 to 2007, the ranking year. The industry continues to be dynamic with more than 98 new companies on the list this year for the first time," said John P. Desmond, editor of Software Magazine and Softwaremag.com. "The Software 500 helps CIOs, senior IT managers, and IT staff create the short list of business partners. It is a quick reference of vendor viability."

"Being named for the fifth year in a row to the Software 500 is an honor for eGain," said Ashu Roy, CEO of eGain. "eGain's steadily improving rank over the past three years shows the growing demand for robust customer service solutions for unified, multichannel customer service."

The Software 500 list is published online at www.softwaremag.com.

*Source:
2007 Forrester Wave™ report on interaction-centric customer service
management software: #1 in "strategy," "customer service," product
capabilities, "architecture and platform," "product strategy," "corporate
strategy," and "customer base"
2006 Forrester Wave report on eService: Rated as a leader in current
offering and strategy with the highest scores in 14 enterprise-critical
criteria
2005 Forrester Wave on eService: Rated #1 in "current offering"
2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel, Cross-
Lifecycle Customer Service -- overall capabilities, knowledge management,
architecture and analytics

About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com

Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world's largest software and services companies, now in its 25th year. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About King Content Co. and the Software Marketing Perspectives Conference & Expo

King Content Co., owner of Software Magazine, is holding a one-day Software Marketing Perspectives Seminar & Expo at the Hyatt Regency Austin on Town Lake, on Oct. 23, 2007. To register, go to www.smpevent.com. The event offers a spin-free zone where VPs and directors of technology product management, primarily from the software industry, can share experiences and network with each other.

The fourth annual Software Marketing Perspectives Conference & Expo will be held at the Santa Clara Convention Center, Santa Clara, Calif., from May 7-9, 2008. Watch the event Web site for program information.

About eGain

eGain (OTCBB: EGAN) is a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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