Contact Information: eGain media contact: Connie Pheng Phone: 650-230-7449 Email: pr@egain.com TMC media contact: Jan Pierret Phone: 203-852-6800, ext. 228 Email: jpierret@tmcnet.com
eGain Receives Product of the Year Award From Customer Interaction Solutions Magazine for Sixth Year in a Row
eGain Service(TM) International Edition Recognized for Enabling Exceptional Cross-Channel, Multilingual Customer Service From a Single Deployment
| Source: eGain
MOUNTAIN VIEW, CA--(Marketwire - December 5, 2007) - eGain Communications (OTCBB : EGAN ),
provider of the industry's top-rated* customer service and contact center
software for in-house or on-demand SaaS deployment, today announced that
eGain Service 7.6 International Edition was named a Customer Interaction
Solutions 2007 Product of the Year.
eGain Service, available on-premise or on-demand, is the industry's most
comprehensive customer interaction hub (CIH) software suite that includes
award-winning applications for call tracking and resolution, knowledge
management, multimodal web self-service, email management, chat, web
collaboration, notifications, service fulfillment and more.
Available in multiple European languages (Dutch, German, French, Italian,
Spanish) in addition to English, eGain Service 7.6 International Edition
enables global enterprises to provide unified customer experiences through
"out of the box" local language user interfaces within and across an array
of interaction channels including phone, web self-service, chat, cobrowse,
email, and SMS. Moreover, the solution will enable multilingual customer
service from a single deployment, reducing the need for additional
professional services and installations, and helping curb the total cost of
ownership (TCO).
Customer Interaction Solutions editors selected companies who demonstrate
the vision, leadership, and attention to detail that are the hallmarks of
the prestigious Product of the Year award winners.
"eGain has consistently proven over the years they are committed to quality
and excellence in delivering solutions that enable businesses to provide a
superior customer service experience while maximizing ROI. I am pleased to
honor their hard work and accomplishments and look forward to more
innovative solutions from eGain in the future," said Nadji Tehrani,
Executive Group Publisher and Editor-in-Chief of Customer Interaction
Solutions.
"Increased globalization and internationally distributed contact center
architectures have increased the need for cost-effective multilingual,
multichannel customer service," said Ashu Roy, CEO of eGain. "With a single
deployment of eGain Service International Edition, global businesses can
quickly transform traditional call centers to multichannel, multilingual,
customer interaction hubs. It is a great honor for eGain Service
International Edition to be named a winner of the Customer Interaction
Solutions 2007 Product of the Year Award."
The 10th Annual Product of the Year Award winners will be featured in the
January 2008 issue of Customer Interaction Solutions magazine.
*Source:
2007 Forrester Wave™ report on interaction-centric customer service
management software: #1 in "strategy," "customer service" product
capabilities, "architecture and platform," "product strategy," "corporate
strategy," and "customer base"
2006 Forrester Wave report on eService: Rated as a leader in current
offering and strategy with the highest scores in 14 enterprise-critical
criteria
2005 Forrester Wave on eService: Rated #1 in "current offering"
2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel,
Cross-Lifecycle Customer Service: Rated #1 in overall capabilities,
knowledge management, architecture and analytics
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the
voice of the call/contact center, CRM and teleservices industries. CIS
magazine has helped the industry germinate, grow, mature and prosper, and
has served as the leading publication in helping these industries that have
had such a positive impact on the world economy to continue to thrive.
Through a combination of outstanding and cutting-edge original editorial,
industry voices, in-depth lab reviews and the recognition of the innovative
leaders in management and technology through our highly valued awards,
Customer Interaction Solutions strives to continue to be the publication
that holds the quality bar high for the industry. Please visit
www.cismag.com.
About eGain Service
eGain Service is the industry's most comprehensive customer interaction hub
software suite. Available on-premise or on-demand, eGain Service includes
integrated, award-winning applications for call tracking and resolution,
contact center knowledge management, multi-modal web self-service, email
management, chat, web collaboration, fax and postal mail management,
notifications, and service fulfillment.
eGain Service is built on eGain CIH™, the industry's most integrated and
flexible customer interaction hub platform. Based on a 100% J2EE
architecture, it includes out-of-the-box integration with leading business
applications, content management systems, and call center infrastructure
solutions. With its fine-grained service-oriented architecture (SOA), the
eGain CIH platform enables rapid development of powerful applications. For
more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp
About eGain
eGain (OTCBB : EGAN ) is a leading provider of customer service and contact
center software for in-house or on-demand SaaS deployment. For more than a
decade, the world's largest companies have relied on eGain to transform
their traditional call centers, help desks, and web customer service
operations into multichannel customer interaction hubs. Based on the Power
of One™, the concept of one unified platform for multichannel customer
interaction and knowledge management, these hubs enable dramatically
improved customer experience, end-to-end service process efficiencies,
increased sales, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental
Europe).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.