SOURCE: eGain Communications Corp.

November 01, 2006 07:00 ET

eGain to Host 2006 North America Customer Summit and Best Practices Conference

World-Class Customers, Partners and Industry Analysts to Share Contact Center and Customer Service Best Practices and Innovation

MOUNTAIN VIEW, CA -- (MARKET WIRE) -- November 1, 2006 -- eGain Communications Corp. (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand deployment, today announced that its blue-chip customers, partners and industry thought leaders will participate at the company's upcoming North America Customer Summit and Best Practices Conference being held at the Bahia Resort Hotel in San Diego, CA on November 6th and 7th, 2006.

The theme of the conference will be Service™ 2.0, the next generation of strategies and tactics that can help companies win in their markets through exceptional customer service. The event will feature presentations from industry thought leaders on emerging trends in the customer service and contact center space, as well as success stories and best practices from eGain customers. Attendees will also learn about eGain's newly announced eGain Service™ 7.6 product suite, and have the opportunity to network with peers. In addition, Esteban Kolsky, director of research for CRM and Customer Service at Gartner, will deliver a keynote speech on Customer Interaction Hubs and moderate a panel discussion on the next generation of multi-channel customer service.

"We are excited about the strong interest in this year's North America customer summit," said Ashu Roy, CEO of eGain. "Attendees will benefit from networking with their peers from marquee companies, many of them thought leaders, across industry sectors including retail, financial services, telco, ebusiness, and others."

Registration

Attendees can register online at the URL: http://www.egain.com/news/customer_summit06.asp or alternatively call 650-230-7449 for information.

About eGain

eGain (OTCBB: EGAN) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).

*Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service -- overall capabilities, knowledge management, architecture and analytics; 2005 Forrester Wave report on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Contact Information

  • eGain Media Contact:
    Maeve Naughton
    eGain Communications
    Tel: 650-230-7449
    Email: pr@egain.com