Contact Information: Contact: eLoyalty Corporation Chris Min Vice President and Chief Financial Officer (847) 582-7222
eLoyalty Announces New Behavioral Analytics(TM) Contracts
Managed Services Backlog Is Expected to Reach Nearly $73 Million at Year End
| Source: eLoyalty Corporation
LAKE FOREST, IL--(Marketwire - January 7, 2008) - eLoyalty Corporation (NASDAQ : ELOY ), a
leading enterprise CRM services and solutions company, today announced that
it has recently signed two additional Behavioral Analytics™ contracts:
a Deployment contract with a national utility company and an Assessment
contract with a very large HMO.
These new contracts bring eLoyalty's fourth quarter Behavioral
Analytics™ contract activity to a record of 4 new Deployment contracts
and 6 new Assessment contracts. As of the end of the fourth quarter, the
company has a record 30 Behavioral Analytics™ customers: 16 in
Deployment and 14 in Assessment.
Both of these contracts are new applications of Behavioral Analytics™:
the utility application is to use the analysis of large volumes of customer
calls to enhance customer experience and improve business processes; the
Assessment for the HMO is to analyze a significant number of member calls
to identify ways to improve Disease Management outcomes.
eLoyalty currently expects its Managed Services Backlog to increase to a
record of approximately $73 million at the end of the fourth quarter.
Based on the increases in Managed Services Backlog, the company currently
expects that its first quarter 2008 Managed Services revenue will grow to a
record of approximately $10.8 million.
About eLoyalty
eLoyalty helps its customers achieve breakthrough results with
revolutionary analytics and advanced technologies that drive continuous
business improvement. With a long track record of delivering proven
solutions for many of the Fortune 1000, eLoyalty's offerings include
Behavioral Analytics™, Integrated Contact Solutions and Consulting
Services, aligned to enable focused business transformation. For more
information about eLoyalty, visit www.eloyalty.com or call 877-2ELOYAL.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Act of 1995: Statements
in this news release that are forward-looking statements are subject to
various risks and uncertainties concerning specific factors described in
eLoyalty's Form 10-K and other filings with the U.S. Securities and
Exchange Commission. Such information contained herein represents
management's best judgment as of the date hereof based on information
currently available. eLoyalty does not intend to update this information
and disclaims any legal obligation to the contrary. Historical information
is not necessarily indicative of future performance.