East Midlands Trains

February 24, 2012 08:42 ET

East Midlands Trains Launches 'Tweet the Senior Team'

- Provides an Opportunity for Fast, Direct Feedback from Senior Team

- Part of Drive to Improve Communication With Train Passengers

- First Session to Take Place on Monday 27 February

LONDON, UNITED KINGDOM--(Marketwire - Feb. 24, 2012) - Train operator East Midlands Trains has announced plans to host its first 'Tweet the Senior Team', providing passengers with an opportunity to provide direct feedback or raise any issues with a selection of senior managers from East Midlands Trains.

During the 'Tweeting' session, which will take place between 16.00 and 17.30 on Monday 27 February, passengers will be able to follow twitter.com/EMTrains, tweet @EMTrains, and receive an immediate response to any questions or issues raised. All questions and answers will then be posted at www.eastmidlandstrains.co.uk after the session.

Ian Smith, Customer Service Director for East Midlands Trains, who will be taking part in 'Tweet the Senior Team', said: "We are always pleased to get feedback from our customers to help build on the work we are doing to drive up the quality of rail travel.

"Since the launch of the East Midlands Trains dedicated Twitter page, we have seen the number of people following us continue to grow. We are already providing useful service information to our followers, and we are now keen to use Twitter to engage as much as possible to get first hand feedback from our passengers."

In addition to the dedicated Tweeting session, East Midlands Trains will be introducing a range of other initiatives to improve communication with passengers, including the launch of new 'Meet the Senior Team' sessions at stations and on trains.

For more information about East Midlands Trains or to book train tickets online, visit www.eastmidlandstrains.co.uk.

Notes to Editors

For media enquiries, please contact East Midlands Trains on 01738 442111. Out of office hours: An on-call service operates for urgent media enquiries out of hours. To access this service, please call 08448 222888 and quote MEDIA1. Please leave a short message, including your name, media organisation, phone number and the nature of your enquiry. The on call press officer will then return your call.

East Midlands Trains

- East Midlands Trains, part of the Stagecoach Group, runs fast, frequent trains from and to London St Pancras International and key UK destinations throughout the East Midlands, including Leicester, Derby, Sheffield, Nottingham, Manchester and Liverpool.

- East Midlands Trains is currently investing over £40 million to improve stations across its network and every single passenger train within its fleet.

- East Midlands Trains is committed to offering great value fares. Use the Best Fare Finder to search for cheap train tickets and book cheap train tickets to London and on more than 400 routes across the UK.

- Looking for inspiration on top things to do on the East Midlands Trains' network? Visit Top Things To Do in UK for a range of ideas. Save money on your rail journey with the latest train deals and special offers and discount online.

Stagecoach Group

Stagecoach Group is a leading international public transport group, with extensive operations in the UK, United States and Canada. The company employs around 35,000 people, and operates bus, coach, rail, and tram services.

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