East Midlands Trains

April 17, 2012 02:30 ET

East Midlands Trains Passengers Benefit From More Record-Breaking Punctuality

- Latest Network Rail figures show 96% of trains on time during March 2012

- Best ever punctuality results

- Significantly higher than national performance average

- Most punctual long distance train operator since December 2008

LONDON, UNITED KINGDOM--(Marketwire - April 17, 2012) - East Midlands Trains passengers are benefitting from more punctual trains than ever before, as latest figures show record-breaking performance for the Stagecoach-owned train operator.

The latest performance figures, issued on 12 April 2012 by Network Rail, cover the four-week period ending 31 March 2012 and show that trains operated by East Midlands Trains recorded a punctuality figure of 96%. This is the best ever punctuality recorded by East Midlands Trains, and is significantly higher than the national average of 93.4%.

East Midlands Trains continues to be the most punctual long distance train operator in UK, a position it has held since December 2008.

The latest figures also signify a further improvement on East Midlands Trains moving annual average (MAA), which records punctuality results over the previous rolling year. The MAA has now increased to 93.6%, which is the best result ever recorded for East Midlands Trains, and it is also significantly higher than the national moving annual average figure of 91.6%.

David Horne, Managing Director for East Midlands Trains, said: "We're continuing to work hard to improve every aspect of our service, and these latest results are great news for our passengers.

"Our passengers are now travelling on fully refurbished trains, experiencing better station facilities, and most importantly, are travelling on more punctual trains than ever before.

"However, we know that there is always room to improve, and we appreciate that even the smallest disruption can have an impact. We will therefore continue to work in partnership with Network Rail to improve even further."

Passengers are also noticing the improvements in punctuality and in the latest independent passenger survey produced by Passenger Focus, 88% of passengers said they were satisfied with the punctuality of their East Midlands Trains service. This is the highest ever satisfaction recorded and puts East Midlands Trains at the top of the long distance league table for satisfaction in this area.

For further information about East Midlands Trains, visit www.eastmidlandstrains.co.uk.

Stagecoach Group

- East Midlands Trains, part of the Stagecoach Group, runs fast, frequent trains from and to London St Pancras International and key UK destinations throughout the East Midlands, including Leicester, Derby, Sheffield, Nottingham, Manchester and Liverpool.

- East Midlands Trains is currently investing over £40 million to improve stations across its network and every single passenger train within its fleet.

- East Midlands Trains is committed to offering great value fares. Use the Best Fare Finder to search for cheap train tickets and book cheap train tickets to London and on more than 400 routes across the UK.

Looking for inspiration on top things to do on the East Midlands Trains' network? Visit Top Things To Do in UK for a range of ideas. Save money on your rail journey with the latest train deals and special offers and discount online.

Contact Information

  • For media enquiries:
    East Midlands Trains
    1 Prospect Place, Millennium Way, Pride Park
    Derby DE24 8HG
    01738 442111