East Midlands Trains

August 22, 2011 10:03 ET

East Midlands Trains Rated Highly in Latest National Passenger Survey

- 86% of passengers satisfied with their service

- GBP 40 million station and train investment programme continues to benefit passengers

- Significant increases with on-train facilities including toilets and luggage space

LONDON, UNITED KINGDOM--(Marketwire - Aug. 22, 2011) - Passengers continue to be satisfied with their East Midlands Trains service, according to the results of the latest National Passenger Survey issued today (29 June).

Overall passenger satisfaction remained at a high level of 86%, whilst satisfaction with train facilities showed significant increases, representing East Midlands Trains' ongoing £30 million investment programme which will deliver improvements to every single train.

Passengers rated the improvements made to on-train toilets and luggage space, with the year on year scores for these facilities increasing by 6% and 7% respectively. The upkeep and repair of trains also continues to be rated highly, with a further increase in satisfaction to 77%.

Train stations also scored well in the survey with 82% of passengers satisfied, representing the significant £10 million investment East Midlands Trains is making to improve its stations.

Other areas which showed increases in satisfaction were provision of information during the journey which increased to 71%, punctuality and reliability of services which showed a 2% year on year increase to 86% and availability of staff on train which increased by 3% year on year.

David Horne, Commercial & Customer Service Director for East Midlands Trains, said: "It's very pleasing that the results of our £40 million station and train investment programme are continuing to make a difference to passengers.

"We've worked extremely hard to improve every aspect of the passenger journey and these latest results are a clear sign that this investment is really helping to improve satisfaction with our services.

"However, we remain focussed on getting even better and making sure satisfaction with all aspects of our train service continues to improve."

For more information about East Midlands Trains, visit www.eastmidlandstrains.co.uk. For a full copy of the Spring 2010 National Passenger Survey, visit www.passengerfocus.org.uk.

Notes to Editors

For media enquiries, please contact East Midlands Trains on 01738 442111. Out of office hours: An on-call service operates for urgent media enquiries out of hours. To access this service, please call 08448 222888 and quote MEDIA1. Please leave a short message, including your name, media organisation, phone number and the nature of your enquiry. The on call press officer will then return your call.

East Midlands Trains

- East Midlands Trains, part of the Stagecoach Group, runs fast, frequent trains from and to London St Pancras International and key UK destinations throughout the East Midlands, including Leicester, Derby, Sheffield, Nottingham, Manchester and Liverpool.

- East Midlands Trains is currently investing over £40 million to improve stations across its network and every single passenger train within its fleet.

- East Midlands Trains is committed to offering great value fares. Use the Best Fare Finder to search for cheap train tickets and book cheap train tickets to London and on more than 400 routes across the UK.

- Looking for inspiration on top things to do on the East Midlands Trains' network? Visit Top Things To Do in UK for inspiration and ideas.

Stagecoach Group

Stagecoach Group is a leading international public transport group, with extensive operations in the UK, United States and Canada. The company employs around 35,000 people, and operates bus, coach, rail, and tram services.

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