DENVER, CO--(Marketwire - Nov 20, 2012) - Online retailer eBags.com announced they surpassed 2.5 million customer reviews on their website. Ranked #103 on the Internet Retailer Top 500, eBags.com is the leading ecommerce site for luggage, handbags, laptop bags, backpacks, and accessories.
eBags.com was one of the first online retailers to offer customer reviews. Says Peter Cobb, co-founder of eBags.com, "Starting in 1999, our goal has been to offer a superior shopping experience and allowing customers to leave virtual post-it notes commenting on products was one of our first site requirements. To grow to 2.5 million customer reviews demonstrates the high engagement level of eBags.com shoppers. In 1999, there were no off-the-shelf customer review technology options so we built our own solution which still powers the reviews on eBags.com today."
Adam Baker, SVP of Merchandising, says, "eBags.com shoppers rely on what others have to say when researching what to buy. The good, the bad, it's all there, an honest appraisal of each product by our customers for our customers. Shoppers appreciate transparency of information and feedback. Some of our products have thousands of testimonials. In fact, one of our bestselling backpacks, the JanSport SuperBreak, has 7,000 customer testimonials. That's feedback you can't get in an in-store environment."
eBags.com customers can give products a "thumbs up" or "thumbs down" designation. Members of the team are copied on every thumbs down email and the customer care team personally handles each submission. Says Rob Cassidy, VP of Operations, "We learn a great deal from customers and appreciate when they tell us a product does not meet their expectations. We forward customer comments individually and collectively to our brands and our merchant team. This feedback informs us how to improve the solutions we provide customers on eBags.com."
eBags.com anticipates its dedication to customers will pay dividends this holiday season. The website is offering free shipping and extended customer care hours to go with holiday values throughout the season.
eBags.com is the leading online retailer of luggage, handbags, backpacks and accessories. With over 14 million bags sold, eBags.com features 50,000 products from over 580 brands such as Fossil, JanSport, Kenneth Cole, MICHAEL Michael Kors, Nike, Samsonite, Tumi, and Vera Bradley. eBags is a proud supporter in the fight against breast cancer and has donated $675,000 to breast cancer research, education, screening and treatment. For more information, visit www.eBags.com.