SOURCE: eBoomerang

May 02, 2005 07:30 ET

eBoomerang Announces New ERM Product

Industry Leading Enterprise Returns Management Software Provider Adds Powerful Capability for Repair/Refurbishment Handling

SAN JOSE, CA -- (MARKET WIRE) -- May 2, 2005 -- eBoomerang, the leading Enterprise Returns Management (ERM) software provider for managing the business process and financial impact of product returns, today announced the addition of eRM Shop Floor to its suite of products. eRM Shop Floor was developed to provide comprehensive capabilities for tracking and control of returned products requiring repair, refurbishment, or recycling. Combined with previously released eRM Create and eRM Receive software products, eRM Shop Floor significantly extends eBoomerang's Enterprise Returns Management Suite, producing the only true, end-to-end returns management capability available in the market.

eRM Shop Floor accepts return products that have been approved by the eRM Create module and processed by the eRM Receive module by automatically routing products to the most efficient and logical station in a returns facility, including testing, repair, refurbishment, or recycling/scrap. Each item is tracked by its part number and serial number combination or assigned a unique bar code number, providing full tracking visibility and financial traceability throughout the process. The software not only tracks the flow of returned goods, but also captures test results, parts used in repair, and all associated costs so that profitability can be maximized.

"Because eRM Shop Floor is built using cutting edge business rules and workflow technologies, it provides intelligent 'next step' logic that allows repair and refurbishment decisions to be fully automated," said Jeff Williams, VP of Marketing for eBoomerang. "This unique approach saves valuable time, and can bypass steps in the process, making the difference between profit and loss."

Full visibility is provided for each returned product, parts consumption and repair labor costs are tracked, and all information is automatically tied back to the original return request. This allows full visibility of the financial impact of returns throughout the process, as well as providing real-time status to all participants in the returns cycle. The result is significantly reduced costs and higher customer satisfaction.

Over $35 billion per year is spent on the processing of returned goods and most companies can't account for, or have no idea how much they are losing to returns. eBoomerang's ERM software is one of the industry's only comprehensive suite of applications that can track, manage and process returns, while increasing profit margins.

About eBoomerang:

eBoomerang, Inc. is a leading Enterprise Returns Management (ERM) software provider offering real time, end-to-end solutions that focus on the financial impact and management of product returns for organizations worldwide. The company combines an unmatched depth of experience in returns management with business rules and workflow technologies, complementing traditional IT systems in a non-invasive turnkey environment that dramatically increases profit margins, while improving customer satisfaction. The eBoomerang ERM suite is a secure, web-based solution which enables manufacturers, distributors, and retailers to control and manage decisions on a 24/7 basis, during every step of the product returns process. eBoomerang is privately held and headquartered in San Jose, California. For more information, please call (408) 452-0623 or visit

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