SOURCE: Eccentex Corporation
LOS ANGELES, CA--(Marketwire - Jun 28, 2012) - Eccentex Corporation, a leader in the delivery of Dynamic Case Management (DCM) Cloud solutions through the company's leading Platform as a Service (PaaS), AppBase, announced the roll out of Dynamic Case Management Digest (http://info.eccentex.com/blog), a blog dedicated to address industry trends in complaint management and cloud solutions.
"We are excited to launch the new blog and aim to provide educational resources and discussions on case management and cloud solutions," said Glen Schrank, CEO at Eccentex. "We will be able to share our experiences and knowledge and hope to be a valued destination for anyone wanting to discuss and learn more about the space."
Eccentex will cover industry trends and best practices in the estimated $12 billion case management market and the company's view on other complaint case management issues based on real world cases relevant to banking, insurance, healthcare and government. Eccentex's executive and product leadership staff will author the posts.
Dynamic Case Management (DCM) is defined as structured and unstructured business processes initiated by an event that needs investigation and response. DCM solutions uniquely incorporate technologies and best practices from multiple disciplines, including Business Process Management (BPM), Enterprise Content Management (ECM), Business Intelligence (BI), Rules Engines, and Collaboration including Social Media. Examples of DCM applications include service requests in customer service and claims, incident management for complaints, orders and medical treatment, and fraud and compliance investigations.
Founded in 2006, Eccentex has customers around the world that utilize their cloud-based case management platform AppBase to build On-Demand (SaaS) applications. AppBase is helping some of the most recognizable organizations in banking, insurance, healthcare, and government to deploy solutions significantly faster (5X), while reducing costs by more than 50 percent, and vastly improving critical customer service outcomes by 40 percent.
Eccentex Corporation, the leader in Dynamic Case Management (DCM) Cloud solutions, offers its AppBase Platform as a Service (PaaS) to rapidly deliver, deploy, maintain, and run enterprise business processes for case management solutions in a cloud-based environment. Eccentex has built numerous SaaS applications on its Platform as a Service (PaaS), AppBase, for most major industry verticals including MyCaseRecords, an end-to-end case management system for healthcare; CollectionCycle, a financial recovery solution for financial services; and a Complaints Management solution for government organizations. For more information please visit www.eccentex.com or call 1-866-432-2368.