SOURCE: Echopass Corporation

Echopass Corporation

April 03, 2012 09:00 ET

Echopass Collaborates With Genesys to Meet Growing Demand for Cloud-Based Customer Service

Announces Go-To Market Initiative With Genesys

PLEASANTON, CA--(Marketwire - Apr 3, 2012) - Echopass Corporation, who was recently recognized as the leading provider of Software as a Service (SaaS) cloud-based contact center solutions, announced today an aggressive go-to market initiative for North America leveraging the experience and market position of their long time technology partner, Genesys.

The Echopass and Genesys sales and marketing teams have engaged directly to encourage and offer prospects the option to evaluate cloud offerings from Echopass in addition to the traditional on-premise model. The two companies will align their marketing and sales efforts to provide customers exceptional choice while promoting the cloud. Echopass has incorporated industry leading technology and solutions from companies like Genesys into the Echopass service delivery platform as part of its partnering model called EchoPlace. Further reinforcing this joint go-to market focus, Echopass also announced their participation in the annual Genesys G-Force user conference as the Platinum sponsor.

Over the past 5+ years, companies have accelerated the adoption of the SaaS platform as a viable option to manage their contact center and customer service infrastructures. As customer service organizations replace legacy infrastructures or new upstarts build their own from scratch, cloud-based solutions provide flexible alternatives to control costs, simplify management, and reduce deployment cycles. To meet this growing demand, Echopass and Genesys are committed to bring collaborative customer service SaaS offerings to the marketplace.

"With the success of Echopass cloud services in the marketplace, we see a growing trend toward the SaaS model and we want to embrace and support it aggressively," said Paul Segre, CEO of Genesys. "Their ability to deliver complex contact center solutions from the cloud, our joint successes with marquis, blue chip customers, and their recognition from analysts validate the Echopass SaaS platform and the strength of our partnership."

Echopass has pioneered the cloud-based Software as a Service (SaaS) model offering clients an alternative to on-premise hardware and software since 2000. "Echopass and Genesys have been partners for 12 very successful years. The Genesys market position and their industry leading software have been a key part of the Echopass strategy, offerings, and success," said Vin Deschamps, CEO of Echopass. The Echopass cloud-based contact center solution leverages Echopass technology and applications from industry leaders including Genesys as a key technology provider for contact center routing, self-service, and back-office workflow. The Echopass platform is scalable to meet the most demanding needs across the front, middle and back office, supporting thousands of concurrent users.

Frost & Sullivan recently named Echopass the 2011 North America market share leader for cloud-based contact center solutions for North America. Echopass developed its market leading position with a wide breadth of mid-market and large enterprise clients using the Echopass cloud platform, which is powered by Genesys software. "Having Genesys and Echopass aligned and jointly offering customers a cloud alternative will further accelerate the mid-market transition from on-premise to the cloud, as well as provide very viable alternatives for larger companies," said Ashwin Iyer, Analyst and Global Program Director, Contact Centers, Frost & Sullivan. "Echopass has proven over many years that clients can improve their customer experience while reducing costs through a virtual cloud-based contact center," added Iyer.

ABOUT ECHOPASS CORPORATION

Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan including the North American Market Share Leadership Awards in both Hosted ACD and Hosted Agent Performance Optimization for 2011. The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.

ABOUT GENESYS

Genesys is the world's leading provider of customer service and contact center software and services -- with a 100% focus on customer experience. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise. www.genesyslab.com.

Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.

Contact Information

  • Media Contacts:

    Rob Farris
    Chief Marketing Officer
    Echopass Corporation
    (801) 559-8680
    Email Contact

    Randy Brasche
    Director of Marketing and Media
    Genesys
    (650) 466-5363
    Email Contact