SOURCE: Echopass Corporation
ORLANDO, FL--(Marketwire - Mar 26, 2012) - ENTERPRISE CONNECT -- Echopass Corporation today announced that it will be exhibiting its newest cloud-based contact center services during Enterprise Connect being held March 26-29, 2012 at the Gaylord Palms Convention Center in Orlando, Florida. New Echopass offerings addressing the mobility needs of enterprise clients are being added as an extension to existing Echopass offerings that support the increasing mobility requirements of executives, managers and supervisors in contact center management roles who utilize Apple iPad tablets. Echopass is a sponsor of Enterprise Connect and exhibiting in booth number 643.
Meeting the Needs of Mobile Clients and their Customers
"The use of mobile communications is accelerating at a dizzying pace," said David Tso, Senior Vice President of Corporate Strategy at Echopass. "Over 35% of adults in the US own smartphones and over 810,000 mobile applications have already been built according to Mobielwalla. Keeping pace with ever changing client needs and demands is critical, and offering an enhanced customer experience through smart mobile devices is essential to support customer loyalty initiatives. Seamlessly linking smart phone applications to the contact center greatly improves customer self-service options by visually equipping customers to quickly chose and be routed to their desired destination, enabling quick connections to live agents, and providing for customer callbacks when queue times lengthen."
Echopass is announcing the expanded provisioning of its award-winning API tools to tightly manage communications between the contact center and customers using smartphones. The robust API will allow for sharing of critical information necessary to create an enhanced customer experience for inbound callers, as well as to facilitate effective communications with mobile employees that need to connect with customers while they too are mobile. The enhanced API tools will enable enterprise clients and third party developers in the EchoPlace Partner Network to build customized smartphone applications that can create significant competitive differentiation in individual markets that will enhance the overall customer experience.
Echopass is demonstrating these new mobility capabilities for smart phone equipped customers and corporate employees, as well as its EchoInsite for iPad solution for contact center managers during Enterprise Connect this week in booth 643.
About Echopass Corporation
Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan including the North American Market Share Leadership Awards in both Hosted ACD and Hosted Agent Performance Optimization for 2011. The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
About Enterprise Connect®
Enterprise Connect® (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect® brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect® owns and produces No Jitter, (http://www.nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://enterpriseconnect.com.
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.