SOURCE: eCoast


November 26, 2013 10:28 ET

eCoast Appoints New Chief Executive Officer

Former Carbonite VP of Service Delivery, Richard Surace Named eCoast CEO to Drive Operational Efficiency and Alignment

ROCHESTER, NH--(Marketwired - Nov 26, 2013) - eCoast, a provider of comprehensive demand generation services for high technology companies and their channel partners, today announced the appointment of Richard Surace as their new Chief Executive Officer. Surace brings deep expertise in Sales and IT Services automation, professional services, and application and customer support for call center operations. His leadership will drive new operational efficiency, improved productivity and financial performance across eCoast. 

"I am excited to join eCoast to lead the organization toward high growth opportunities and innovation," stated Richard Surace, CEO, eCoast. "eCoast has a top tier high tech client base, and it's my goal to bring added value to the operations and service delivery to help drive higher quality demand outcomes for our clients. We are creating a full service ecosystem around eCoast's core service offerings to deliver more ROI for our clients, and at the same time simplify the way we do business. From telemarketing, marketing, data and professional software services, we will plug into any IT environment to facilitate the exchange of data. Further, a strategic partnering strategy and expansion of our telemarketing capabilities such as after-hours customer support and click to chat technologies will position eCoast to take advantage of new opportunities globally. I look forward to driving progress forward in Rochester."

About Richard Surace
Richard assumed the role of CEO of eCoast Services in September 2013. As CEO, Richard has played an active role, along with the senior leadership team, to redefine and execute a go-to-market strategy for eCoast's business and marketing solutions serving the Fortune 500 within the ISV and IT industry. Richard's primary focus is the continued improvement of day-to-day operations through the development of solid partnerships with our tenured clients along with the creation of innovative marketing service solutions that align with eCoast's long term strategic growth plans.

Richard brings substantial global business experience and a unique depth of knowledge in Sales and IT Services automation, professional services, software and IT, virtualization, storage and storage management, data center automation, telecom, and application and customer support in sourcing and outsourcing. With extensive technology experience with successful public and private companies along with a track record of value creation within them, Richard has demonstrated a unique ability to create, manage and scale world class service operations from 100 to 12,000 very successfully. Most recently, Richard served as SVP of Service Delivery and Board Officer of Carbonite, Inc. (CARB), a backup and recovery software company with operations in over 99 countries, which he contributed directly to the strong annual revenue growth over $100+ million. Prior to Carbonite, Richard served in senior leadership roles for several software and services businesses; two on the public markets Carbonite and Stream International and two acquired by Siemens and Flextronics.

Richard holds an MBA from University of Maryland University College and a Bachelor's of Science in Business and Management from Ithaca College. He also holds a patent in Systems and Methods for distributing remote technical support via a centralized service. United States patent # 20100138270.

About eCoast
With a specialty serving high technology companies and their channel partners, eCoast delivers comprehensive demand generation services that support client growth and drive new business opportunities. Our core service offerings include Tele-Prospecting, Marketing, Call Blitz Solutions and Data Services that consistently produce high-quality, BANT-qualified leads for our clients. From appointment setting and account-based marketing to digital marketing and Call Blitz services coupled with 95% accurate business/IT contact lists, eCoast delivers market-ready leads. For more information, visit

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Contact Information

  • PR Contact:

    Juliann Grant
    Vice President of Marketing
    eCoast Marketing
    Email Contact