Telax Hosted Call Center

June 15, 2010 10:26 ET

ecobee to Maintain Industry-Leading Customer Service During G-20 Summit With Telax Hosted Call Center Solution

Remote Working Capabilities Offered by Telax to Ensure Business Continuity for the Award-Winning Green Technology Firm Based in Downtown Toronto

TORONTO, ONTARIO--(Marketwire - June 15, 2010) - Telax Hosted Call Center, North America's leader in hosted call center solutions, today announced their partnership with ecobee. ecobee is an award-winning green technology company that provides energy management solutions for both residential and light commercial applications. ecobee chose the Telax solution to help manage their industry-leading customer service. Located in the heart of downtown Toronto, ecobee will rely on the solution to maintain its customer service levels during the upcoming G20 summit, which promises to be highly disruptive to local businesses.

"We are committed to providing our customers with exceptional support at all times," explained Stuart Lombard, President & CEO, ecobee. "We're committed not only to maintaining industry-leading service standards, but also to choosing greenest ways to run our business. Using a Telax solution for our customer service team allows us to achieve both."

"ecobee does highly innovative work in an important sector, we're very excited to be working with them," said Telax President and founder Mario Perez. "The timing is great too: many businesses aren't nearly as prepared as ecobee to maintain service levels during this disruptive period." Telax Hosted Call Center delivers a similar solution to a host of large public sector groups including the GSA and Health Canada.

Businesses located in downtown Toronto are already feeling the impact of the upcoming G-20 Summit as construction continues on a massive security fence, resulting in road closures and heavy traffic. Mayor David Miller, in a statement earlier this month, urged Toronto residents to avoid downtown during the Summit which runs from June 25th to 27th.

About ecobee:

ecobee, founded in 2007, delivers intelligent conservation solutions for real people. The company is building its product platform around The Leadership in Energy and Environmental Design (LEED) Green Building Rating System™. ecobee's products are sold for use in single family homes (new and retrofitted), multi-family dwellings and light commercial properties. For more information, visit http://www.ecobee.com.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America's leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Burberry, CI Investments, Globalive Communications, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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