SOURCE: Zultys

Zultys

September 09, 2013 09:00 ET

Ecommerce Company Dramatically Improves Sales After Switching to Zultys

SUNNYVALE, CA--(Marketwired - Sep 9, 2013) - With the advent of the Internet, it has become increasingly common for buyers to turn to online stores rather than visit brick and mortar establishment. It has never been easier to find the product you need on the web; but while you can always approach a clerk at a store with a question, when shopping online you need to jump through extra hoops to connect with a sales representative. Quality customer service separates a good store from a great one, and the same principle holds true for online retailers as well. When a customer calls with a question, no matter how big or small, if nobody picks up the phone, chances are this customer will take their business elsewhere. This is why a reliable phone system is integral to the day to day operations of ecommerce companies.

Quality Logo Products, a national distributor of promotional products and marketing giveaways based out of Aurora, IL, recently discovered just how big of a difference a quality phone system makes in their industry. The company had installed their previous phone system in 2011, but endless issues with erroneous call routing and dropped calls forced them to seek a new system. They found their ideal solution in Zultys' MX250 IP phone system and their award-winning MXIE unified communication platform.

Ditching their troublesome old phone system has had a dramatic effect on the company's sales: the number of customer calls answered by the agents doubled, leading to improved service and increased sales. Just a few months after switching to Zultys, Quality Product Logo saw record-setting sales numbers -- proving once and for all that a reliable phone system is a must for a successful ecommerce business.

"We've determined that over a 2 year period, because of the number of calls not answered or improperly routed by our old phone system, us not switching to Zultys sooner has cost Quality Logo Products an estimated $1,250,000.00," said Bret Bonnet, President of Quality Logo Products.

Zultys' Integrated Contact Center solution is a perfect fit for a busy customer contact center of an online retailer. Sophisticated monitoring tools allow contact center supervisors and managers to oversee their agents during business hours and automatically receive reports of the agents' daily activities in real time. Meanwhile, Zultys' dedication to resilience and reliability of their phone system assures businesses owners that even in a case of a disaster their phone operations will not be disrupted.

"An ecommerce company is in business 24/7 and requires a system that can support their demands 24/7," said Steve Francis, chief sales and marketing officer at Zultys. "Zultys provides businesses with an innovative phone system that is both reliable and enables productive workflow. Great customer service requires not only talented personnel, but also the technology that connects customers with the right person in the company to meet their needs, as well as provides employees with the tools necessary to make their work process more efficient."

To learn more about how Zultys improved Quality Logo Products' business, please visit:
http://www.zultys.com/documents/Zultys_QLP_Case_Study.pdf

About Zultys

Zultys is the global provider of a true all-in-one unified communications solution. Innovative, reliable and scalable, Zultys IP phone systems integrate voice, video, data and mobility -- in a single appliance -- to optimize collaboration for businesses of all sizes. Zultys delivers a powerful, feature-rich communications system that is easy-to-use, deploy and maintain. Zultys is headquartered in Silicon Valley with offices around the world. To learn more, visit www.zultys.com.

Zultys. Innovate. Communicate. Collaborate.

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